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Fourth Dimension Technologies
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IT Helpdesk Coordinator

IT Helpdesk Coordinator

Fourth Dimension Technologies

1 - 4 years

|

2 - 3 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

it helpdesk coordination people management technical support daily call report helpdesk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Notice Period: Immediate Joiner Female Candidate

Prepare daily attendance for all site and mail to corporate office.
Prepare DCR (Daily Call Report) for all site and mail to corporate office.
Engineer shift roster has to make based on call / project requirement and engineer training.
Assign floor to engineers.
Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
Provide technical support to engineers.
Daily Repeat call report to be prepare.
Daily more than one hour call report to be prepare.
Project planning and follow up until complete.
Prepare monthly consolidated report.
Prepare monthly review meeting PPT.
Asset inventories have to maintain.

Knowledge, Skills and Abilities Required:

MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table).
People management.

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Fourth Dimension Technologies

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