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Fourth Dimension Technologies
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IT Helpdesk Coordinator

IT Helpdesk Coordinator

Fourth Dimension Technologies

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:17 hours ago| Platform: Shine logo

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Skills Required

pivot table people management ms office knowledge v lookup h look up

Work Mode

On-site

Job Type

Full Time

Job Description

As an IT Helpdesk Coordinator at our company located in Kandanchavadi, Chennai, you will play a crucial role in ensuring smooth operations by efficiently managing various tasks. Your responsibilities will include: - Prepare daily attendance for all sites and send it to the corporate office. - Compile Daily Call Reports (DCR) for all sites and forward them to the corporate office. - Create engineer shift rosters based on call/project requirements and training schedules. - Allocate floors to engineers as needed. - Assign, monitor, and ensure completion of hardware call tickets, email tickets, and oral requests. - Verify and close completed hardware call tickets and email tickets, including telephone verification when required. - Offer technical support to engineers as and when needed. - Generate daily repeat call reports and reports for calls exceeding one hour. - Assist in project planning, tracking, and completion. - Prepare monthly consolidated reports and PowerPoint presentations for review meetings. - Maintain asset inventories effectively. To excel in this role, you should possess the following qualifications and skills: - Proficiency in MS Office applications such as Word, Excel, and PowerPoint, along with knowledge of V Lookup, H Lookup, and Pivot tables. - Strong people management skills. If you are a proactive and detail-oriented individual with a passion for IT support coordination, we would love to have you join our dynamic team.,

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IT Helpdesk Coordinator