It Field Support Engineer

2 - 3 years

2 - 3 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Troubleshoot desktop and laptop, Printer, POS issues and resolve.
  • Knowledge of Basic Network Troubleshooting
  • Knowledge of Wi-Fi and AP basic configuration and troubleshooting (L0).
  • Knowledge of mail configuration, MS Application & Troubleshooting
  • Should be able to install OS like Windows 11, Windows10/ Linux, Software Application etc.
  • Working knowledge of MS Products Excel, Word & Power Point
  • Written and Verbal Skills English, Hindi & Local Language
  • Travel to various retail sites for IT issue resolution.

Preferred candidate profile

  • Travelling to different Retail stores to manage IT work.
  • Handling daily Incident / Service / Problem Management
  • Hardware troubleshooting (Desktop / Laptop / POS / Printers / Scanners / CCTV / Weighing Scale / Barcode Printer, footfall counts machine, L0 Network router/Switch, etc)
  • Troubleshooting on applications (1st level & further with co-ordination with Other Resolver Group)
  • Project Delivery Execution, Daily Reports & Updates
  • Ensuring process adherence as per departmental & company guidelines
  • Effective End User / Customer Handling
  • Situation Handling & Customer Orientation

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