It Executive

The IT Executive will be responsible for managing day-to-day IT operations, including system administration, hardware setup, software installation, and first-level troubleshooting for technical issues. This role ensures that all IT systems, networks, and related infrastructure operate efficiently and securely to support business operations. The ideal candidate should possess a strong technical foundation, hands-on problem-solving skills, and the ability to work both independently and collaboratively with internal teams.

Key Responsibilities:

System Administration & Maintenance

• Administer, monitor, and maintain servers, desktops, laptops, and network devices.
  
• Perform regular system updates, patches, and backups to ensure optimal performance and security.
  
• Manage user accounts, permissions, and access control across systems and applications.
  
• Ensure antivirus, firewall, and other security measures are up to date.
  

Hardware & Infrastructure Management

• Set up, configure, and maintain IT hardware including desktops, laptops, printers, routers, and switches.
  
• Conduct preventive maintenance and ensure all IT equipment is functioning properly.
  
• Coordinate with vendors for procurement, repairs, or upgrades of hardware components.
  

Software Installation & Support

• Install, configure, and update operating systems and software applications.
  
• Assist in software license management and compliance.
  
• Support users in the installation and troubleshooting of business applications and productivity tools.
  

Troubleshooting & Technical Support

• Provide first-line support for IT-related issues (hardware, software, and network).
  
• Diagnose and resolve system errors or connectivity problems promptly.
  
• Escalate complex technical issues to senior IT staff or external vendors as required.
  
• Maintain a log of issues, resolutions, and preventive actions.
  

Documentation & Reporting

• Maintain IT asset inventory and update hardware/software records regularly.
  
• Document configurations, procedures, and troubleshooting steps.
  
• Prepare basic IT reports and updates for management as needed.
  

Other Responsibilities

• Assist in IT projects such as network upgrades, system migrations, or technology rollouts.
  
• Ensure adherence to company IT policies and security standards.
  
• Provide technical orientation and support to new employees.