IT Engineer

Role Overview: As a Technical Support Specialist at our company, you will play a crucial role in providing technical assistance and support for computer systems, hardware, and software. You will be an essential member of our RQ Infrastructure team, collaborating on various security technologies such as SIEM, IDS/IPS, FIM, and NAC for field support and research and development purposes. Moreover, you will directly manage and configure enterprise-level service management software, contributing significantly to our operational efficiency. Key Responsibilities: - Respond to queries and provide technical assistance for computer systems, hardware, and software. - Run diagnostic programs, isolate problems, and implement effective solutions. - Collaborate on security technologies like SIEM, IDS/IPS, FIM, and NAC for field support and research. - Manage and configure enterprise-level service management software. - Resolve incoming queries and issues related to computer systems, software, and hardware through various channels. - Write training manuals, maintain system performance, install and repair hardware and software, and troubleshoot network issues. - Follow up with customers to ensure problem resolution and gather feedback for service enhancement. Qualifications Required: - Bachelor's Degree in a Computer Science-related field. - 0-3 years of experience working with Linux and Windows operating systems. - Basic understanding of networking concepts such as TCP and UDP. - Prior experience in resolving hardware and software-related issues. - Positive attitude, energy, and commitment to delivering high-quality technical support. Additional Details (if present): This opportunity is ideal for individuals who are eager to expand their knowledge and skills in the IT security field and are looking to make a meaningful impact within a dynamic and collaborative team environment.,