Why it s worth it: Qualified candidates will work closely with cross-functional teams that turn data into critical information and knowledge that can be used to make sound business decisions and business processes. They will gain an in-depth understanding of the cybersecurity business environment and will be responsible for the maintenance and health of tools that ingest data generated by a diverse set of platforms. This position will support our software developers, database architects, analytics engineers, business analysts and data scientists on data initiatives and will ensure optimal data delivery is consistent throughout ongoing projects . This position will also be responsible for data integration between in-house and commercial applications within the environment. The everyday hustle : Ability to work with multiple developer teams Complex SQL Query development including performance tuning in Snowflake, Postgres, and SQL Server Environments Develop in Python using object-oriented approach to efficiently create jobs to ingest raw data, transform, and create application integrations Ingest raw data using Python with Snowflake, Postgres, MySQL, Elasticsearch, SQL Server, API, and various other sources and destinations Create models in dbt (Data Build Tools) Creation and optimization of tables, indexes, stored procedures, views, and functions in Snowflake, Postgres, and SQL Server Creation of Argo CRON Workflows for job orchestration Contribute to multiple GitLab Repositories Basic GitLab CI/CD changes and modifications Work with docker containers for development and modify existing Dockerfiles Work with internal tools that are deployed on Kubernetes (EKS) Pods Responsible for the design, development, implementation and maintenance of S nowflake and Postgres databases Develop and interpret database models Identify , design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. May work after hours to complete business objectives if required Do you have what it takes 2-4 years of Snowflake, Postgres, MSSQL or related Database Development and/or DBA experience Bachelors degree in Computer Science or related discipline preferred Experience using Snowflake and/or other cloud-based databases / data stores preferred Excellent written and oral communication skills including an ability to communicate with internal and external cross functional teams (technical and business) Great Attitude, Energy, and Effort
The Platform Engineer position will be part of the team that is accountable for providing support to the platform by working with internal and external users. The Platform Engineer will be engaged with all teams at ReliaQuest to continuously improve end-user experience and mature GreyMatter holistically. This position reports to the Director of Platform Enablement. The everyday hustle: Provide advanced troubleshooting support for GM capabilities (eg Detect, Investigate, Respond) and integrations (eg Google Chronicle, Crowdstrike, Microsoft Products). Tune and optimize GreyMatter integrations to improve performance and reliability (this occurs at both the global and customer level) Proficient in crafting API requests for testing and navigating internal/vendor documentation. Handle high impact/technical customer escalations when it comes to the GreyMatter platform. Triage and confirm user submitted bug reports. This includes extending the initial report to provide actionable context and examples for internal development teams to resolve. Provide production level context for platform/connector issues that we're not caught in testing. Join production war room calls to assist with triage, support, and recovery of critical issues. Proactively Investigate failures across the platform and escalate them where appropriate for review Submit monitoring requests to product owners to deepen visibility around GM features for health and stability. Work with Development teams to correctly test solutions to handle bug requests in staging. Do You Have What It Takes: Requires close collaboration with Product Management, Technical Operations, and Development teams to identify unusual issues with GM capabilities and connectors. A strong troubleshooting mindset, attention to detail, and effective communication to cross functional teams will be crucial for success in this role.
Research and develop creative solutions across a wide range of cutting-edge technologies to continuously evolve our platform, GreyMatter. Create REST API s and integrations between various products to improve and automate our customer s threat detection. Manage the continuous integration and deployment processes of complex technologies. Perform code reviews to ensure consistent improvement. Proactively automate and improve all stages of the software development lifecycle. Interface closely with various parts of the business, both internally and externally, to ensure all users are leveraging the product with ease and to its full potential. Provide support to other team members as well as cultivate a culture of constant collaboration. Do you have what it takes 2-4 Years of Software Development experience in the following languages and/or technologies: Python, JS, React, Angular, Java, C#, MySQL, Elastic Search or equivalent. Must be proficient in the English language, both written and verbal What makes you uncommon Hands on experience with one or more of the following technologies (Elasticsearch, Kafka, Apache Spark, Logstash, Hadoop/hive, Tensorflow, Kibana, Athena/Presto/BigTable, Angular, React). Experience with cloud platforms such as AWS, GCP, or Azure. Solid understanding of unit testing, continuous integration and deployment practices. Experience with Agile Methodology. Higher education/relevant certifications.
Research and develop creative solutions across a wide range of cutting-edge technologies to continuously evolve our platform, GreyMatter. Create REST API s and integrations between various products to improve and automate our customer s threat detection. Manage the continuous integration and deployment processes of complex technologies. Perform code reviews to ensure consistent improvement. Proactively automate and improve all stages of the software development lifecycle. Interface closely with various parts of the business, both internally and externally, to ensure all users are leveraging the product with ease and to its full potential. Provide support to other team members as well as cultivate a culture of constant collaboration. Do you have what it takes 2-4 Years of Software Development experience in the following languages and/or technologies: Python, JS, React, Angular, Java, C#, MySQL, Elastic Search or equivalent. Must be proficient in the English language, both written and verbal What makes you uncommon Hands on experience with one or more of the following technologies (Elasticsearch, Kafka, Apache Spark, Logstash, Hadoop/hive, Tensorflow, Kibana, Athena/Presto/BigTable, Angular, React). Experience with cloud platforms such as AWS, GCP, or Azure. Solid understanding of unit testing, continuous integration and deployment practices. Experience with Agile Methodology. Higher education/relevant certifications.
Do you like helping people and solving problemsIT Engineers make up the backbone of end user support and serve as the face of customer service for our users. Do you like building new things and optimizing processesJoining ReliaQuest as an IT Engineer will give you the opportunity to gain exposure to many different aspects of IT Infrastructure, including Systems, Networking, Unified Communications, and Internal Security. We develop strong foundations in troubleshooting theory, ticket tracking, vendor management, and A/V deployment - among other skills. This role allows you to work with and learn from a wide variety of personalities and skillsets - the most talented people in the business. There are opportunities for career growth and specialization across the organization. The everyday hustle: Provide a smooth and seamless technology experience for new employees in onboarding. Function as the first line of support for requests and issues from internal employees. Respond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups Evaluate, isolate, and resolve technical issues via systematic troubleshooting this includes asking open and closed questions and reliably reproducing intermittent issues Install, modify, and repair computer hardware and software. Assist and educate customers through the problem-solving process. Follow up with customers to ensure issues have been resolved. Maintain accurate asset and peripheral inventory. Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings Assist with device management in a primarily macOS environment Contribute technical writing to a rapidly growing and changing knowledge base Identify and develop ongoing infrastructure projects to improve workflow and process management Do you have what it takes: Bachelor s Degree preferably in a field related to Information Technology 1-3 years of experience of Mac and/or Windows troubleshooting and configuration. Experience and skill related to customer service Basic understanding of Networking concepts (TCP, UDP). Experience resolving hardware and software issues, including user environment and educational opportunities. Comfortable navigating command line interfaces Ability to demonstrate good attitude, energy, and effort. Be Accountable, Focused, Adaptable, and Helpful. What makes you uncommon Experience managing Active Directory and Microsoft 365 Experience remotely managing devices in a blended operating system environment. Demonstrated success in a fast-paced customer service environment Clear communicator across a variety of styles, both written and verbal
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