1 - 5 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As an IT Engineer at our Engineering company located in Vapi, you will be responsible for providing end-to-end resolution of end users" hardware and software tickets. Your primary role will involve offering comprehensive end user computing support and assisting end users with application problems, system administration issues, and network concerns. You will diagnose, prioritize, troubleshoot, and resolve IT incidents reported through various channels such as telephone, chat, email, or walk-ins. Identifying and escalating tickets that require urgent attention, as well as logging all contacts and documenting activities accurately within the incident management tool, are crucial aspects of this role. Taking ownership of user problems and ensuring timely resolution while maintaining effective communication with users on the progress is key. Adhering to SLAs, providing high-quality customer service for all support queries, and following service management principles are essential responsibilities. You should possess good communication skills, logical thinking abilities, and strong organizational skills to excel in this role. The required qualification for this position is any Computers related degree. This is a full-time, permanent position with benefits such as food provision, health insurance, paid sick time, and Provident Fund. The work shift is during the day, and you will be working only on weekends at the designated in-person location. Join us as an IT Engineer to contribute to our team and deliver exceptional IT support services to our end users.,

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