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IT Customer Service Senior Analyst

IT Customer Service Senior Analyst

Accenture

5 - 8 years

7 - 10 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

customer service analytics risk management operations issue resolution compliance voice support leadership non voice process improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Chat - Service Desk Non-Voice Support
Designation: IT Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do

Specialization in Financial Fraud / Risk Management / Compliance Operations would be an added advantageEnglish Communication - Strong Articulation & WrittenLogical & Analytical thought flow The following skills are required to perform this role -Effective Verbal Communications - Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote actionEffective Written Communications - Create, deliver, or exchange concise written documentation with thoughts, opinions, or information to convey meaning, construct shared understanding, or promote action. Provide clear meaning to the audience by using correct grammar, sentence structure, punctuation and styleProblem Solving/Issue Resolution - The process of working through the details of a problem to find a solutionCoordinate with internal and external stakeholders to ensure alignment and smooth execution of projects or deliverables.Identify process improvement opportunities and drive operational efficiency.Prepare and present regular reports, dashboards, and updates to senior leadership.Manage escalations and provide timely resolutions.Support resource planning, training, and development of team members.Ensure compliance with company policies and client requirements.
What are we looking for

Specialization in Financial Fraud / Risk Management / Compliance Operations would be an added advantageEnglish Communication - Strong Articulation & WrittenLogical & Analytical thought flow The following skills are required to perform this role -Effective Verbal Communications - Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote actionEffective Written Communications - Create, deliver, or exchange concise written documentation with thoughts, opinions, or information to convey meaning, construct shared understanding, or promote action. Provide clear meaning to the audience by using correct grammar, sentence structure, punctuation and styleProblem Solving/Issue Resolution - The process of working through the details of a problem to find a solutionReporting Analytics - Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behavior
Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts
QualificationAny Graduation

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IT Customer Service Senior Analyst