Job
Description
Educational
Bachelor Of Comp. Applications,Bachelor of Engineering,BTech,MCA,MTech,MBA Service Line
Cloud & Infrastructure Services Responsibilities
Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.Provide ongoing support and maintenance for ServiceNow ITOM solutions.Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teamsDefine technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practicesMaintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solutionCollaborate with internal business stakeholders to write/estimate storiesOversee developers’ work, and own overall quality and delivery of developmentCapable of executing hands-on development for stories that cannot be delegatedResponsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as requiredWork collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challengesProvide mentorship to developers and platform engineers on technical design standards and best practices. Additional Responsibilities:
Required Knowledge of ServiceNow CMDB Architecture5+ years working on the ServiceNow platform preferably in global implementation projectsWorking knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScriptExperience integrating with tools to federate data into the CMDBExpert in IT Asset Management Lifecycle processes (including hardware and software)Good interpersonal skills, including collaboration, communication, relationship building, and negotiationIntermediate Windows and Unix administration skillsExpert in IT Asset Management process & operational deliveryFamiliarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.Familiarity with the following conceptsXML, JSON/script language, database.Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineersFamiliar with Cloud environment like AWS, Azure etc.Ability to work independently and as part of a team.Excellent problem-solving, analytical, and communication skills.ServiceNow Certified Implementation Specialist Event ManagementServiceNow Certified Implementation Specialist Service MappingServiceNow Certified Implementation Specialist Discovery.ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.Scripting capabilities such as JavaScript, jelly, SQLAcquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Technical and Professional :
Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM
Preferred
Skills:
Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM
