IT Business Analyst Lead

Role & responsibilities

A. Business Analysis

1. Lead the requirements gathering and analysis process across business units, ensuring business needs are well-defined, traceable, and aligned with strategic objectives.

2. Translate complex business and regulatory requirements into functional and technical specifications for system development and integration.

3. Collaborate closely with stakeholdersincluding business users, project managers, architects, and developersto ensure clarity, feasibility, and alignment of requirements.

4. Oversee the creation and maintenance of Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Process Flow Diagrams.

5. Drive the prioritization and backlog management of business requirements, ensuring timely and value-driven delivery of enhancements and projects.

6. Provide domain expertise in life insurance products, policy administration systems, and regulatory compliance, ensuring that solutions meet both operational and industry standards.

7. Facilitate requirements validation sessions, user acceptance testing (UAT) coordination, and sign-off activities with business stakeholders.

8. Identify process gaps and propose business process improvements or digital transformation opportunities in collaboration with IT and business leaders.

9. Mentor and coach Business Analysts to strengthen analytical and communication capabilities, ensuring consistent standards and documentation quality.

B. Quality Assurance

1. Supervise QA activities to ensure thorough test planning, execution, and reporting across assigned projects.

2. Review and approve test plans, test cases, and test strategies to confirm alignment with business and system requirements.

3. Ensure defect management and tracking via JIRA (and JIRA Xray), collaborating with development teams for timely resolution.

4. Promote and enforce QA best practices, including automation opportunities and continuous improvement initiatives.

5. Identify and mitigate quality risks early in the project lifecycle to minimize business impact.

6. Ensure compliance with data privacy, information security, and insurance regulatory standards throughout the testing process.

7. Support the evaluation and implementation of QA tools, frameworks, and platforms to optimize efficiency and test coverage.

8. Drive alignment between the BA and QA functions to ensure end-to-end traceability from requirements to test validation.

Experience/Skill:

1. 8+ years of experience in the full Software Development Life Cycle (SDLC), with strong exposure to business analysis and quality assurance functions.

2. Proven experience leading teams of BAs and/or QAs across multiple, concurrent IT projects.

3. Experience in insurance or BFSI domain (preferred), with solid understanding of life insurance processes, products, and compliance.

4. Demonstrated ability to translate business needs into technical requirements and ensure high-quality system delivery.

5. Strong experience in stakeholder management, documentation, and change control.

6. Familiarity with Agile methodologies (Scrum, Kanban) and tools such as JIRA, Confluence, and JIRA Xray.

7. Knowledge of test automation tools (e.g., Selenium, Cucumber) is a plus.

Knowledge/Skill:

1. Deep understanding of Business Analysis methodologies (BABOK-aligned preferred) and Software QA processes.

2. Ability to define and communicate a holistic BA–QA strategy aligned with enterprise goals.

3. Strong analytical, problem-solving, and critical thinking skills with attention to detail.

4. Excellent verbal and written communication, including facilitation and presentation to senior stakeholders.

5. Strong documentation and organizational skills to manage multiple parallel initiatives.

6. Adept at mentoring junior analysts and QAs, fostering a culture of collaboration and accountability.

7. Continuous learner with awareness of industry trends in business analysis, testing, automation, and digital insurance technology.

Leadership Behaviours:

1. Customer Centricity
2. Working Together
3. Execution Excellence
4. Growing Talent
5. Strategic and Commercial Acumen
6. Leading Innovation and Change

Advanced Level (Head of Departments/Senior Managers)

Understands business priorities and champions user experience in system design.

Promotes collaboration across teams, balancing business and technical perspectives.

Delivers results with discipline, consistency, and high quality.

Coaches and develops BAs and QAs to build a high-performing team.

Anticipates business needs and aligns IT initiatives to corporate goals.

Champions improvements in business processes, digital solutions, and QA practices.

Working Relationships:

Internal:

- Operation and Product teams

- Project Manager

- Development team

External:

Vendors or consultants supporting QA or system integration

Additional Comments:

Core Competencies

1. Solution-oriented and analytical mindset

2. Strategic and systems thinking

3. Effective communication and stakeholder management

4. Leadership and coaching skills

5. Business process understanding in insurance operations

6. Goal-oriented and quality-focused