IT Associate

Position Overview

We are looking for an experienced IT Support / System Administrator to manage, secure, and support our IT infrastructure. The candidate must have proven, hands-on experience in the following areas:

• VOIP ,SIP, Dialer & Softphone systems
• Firewall configuration & management
• Active Directory (AD) Server administration
• End-user support (hardware, software & network)
• Cyber Security practices (threat monitoring, patching, compliance)

Key Responsibilities

• Provide daily end-user IT support for hardware, software, VOIP, and networking issues.
• Configure, manage, and troubleshoot Active Directory servers, user accounts, and Group Policies.
• Administer firewalls including access rules, VPNs, and security monitoring.
• Manage and support VOIP/SIP-based systems and softphone applications.
• Implement and monitor cyber security best practices including patch management, access control, and compliance with GDPR.
• Configure and maintain switches, routers, and remote access solutions.
• Ensure data backup, restore, and disaster recovery readiness.
• Support and monitor cloud platforms (Office 365, Google Workspace, etc.).
• Maintain IT asset documentation, SOPs, and inventory records.

Required Skills & Qualifications

• Proven work experience as IT Support Engineer / System Administrator.
• Mandatory:
• VOIP systems & Softphone support
• Firewall management (rules, monitoring, VPN)
• Active Directory Server & Group Policy administration
• End-user IT support (hardware/software/networking)
• Cyber Security knowledge & practices (vulnerability management, threat detection, compliance)
• Strong knowledge of Windows OS, Windows Server, networking (TCP/IP, DNS, DHCP, VLANs).
• Hands-on experience with switches, routers, and VPN setup.
• Certifications like CCNA, MCSA, MCSE, will be an added advantage.

Soft Skills

• Strong troubleshooting and analytical skills.
• Clear communication and end-user support ability.
• Ability to work independently and handle critical issues under pressure.

Preferred candidate profile

Role - IT Associate
Experience 3 to 5 years
Shift timings 5:00 AM to 2:30 PM
Location Gurgaon, Sector 48
Email [email protected]

Job Types: Regular / Permanent, Full-time
Pay: 20,000 to 45,000 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Morning Shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹450,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Ability to commute/relocate:

• Badshahpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Notice period?
• What is your CTC ?
• Are you comfortable working from 5:00 AM to 2:30 PM IST? *Please note that we do not provide cab facilities or any travel reimbursements.
• We must fill this position urgently. Can you start immediately?

Experience:

• Computer hardware: 3 years (Required)
• BPO: 3 years (Preferred)

Location:

• Badshahpur, Gurugram, Haryana (Required)

Work Location: In person