IT Associate 1

Position

IT Associate I

What You’ll Be Doing

• Provide first-level IT technical 24/7 support by resolving basic to moderately complex technical issues related to program scheduling across Arrow’s business critical systems.
• Typically involved in monitoring of scheduled programs in various business applications across the Organization to meet the pre-defined SLA’s.
• Coordinate resolution of issues as needed with Development and Level 2 Support Teams
• Escalation to Level 2 Support team as and when needed and Update the existing Action Matrix document as defined in respective IT environments
• Research common problems and recommend solutions; prepare Monthly Status report and review with Development/Level 2 Support teams.
  

What We Are Looking For

• Typically requires a 3-4-year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
• Has developed knowledge and skills through formal training or considerable work experience Entry level often for those with work experience in the skill area Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
  

What’s In It For You

• Training and professional development
• Performance coaching
• Work with fun team in a supportive environment
• Work at a strong and growing company
• Community involvement opportunities
  

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

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