It Asset Manager (SAM)-Manager

• Flexera Platform:

  In-depth knowledge of the Flexera suite of tools, including FlexNet Manager Suite, FlexNet Manager for Cloud Infrastructure, and FlexNet Manager for Engineering Applications.
• Software model creation and hierarchy structure
• Software management process step configuration
• Approval workflows
• Process step orchestration
• Flexera platform-native reporting, notification and dashboard configuration to client requirements

• Programming Languages

  : Proficiency in programming languages such as Java, C#, or Python is essential. These languages are commonly used for developing Flexera tools.

• Configuration Management:

  Familiarity with configuration management concepts and tools, such as Flexera AdminStudio or Flexera InstallShield, which are commonly used for managing software deployments

• Web Services and APIs

  : Knowledge of web services and APIs (REST, SOAP) is important for integrating ServiceNow with other systems and applications.
• Discovery Tools (ServiceNow Discovery, Logic7, Flexera)
• Configuration and Resource Manager Applications (SCCM/MECM, JAMF, InTune)
• Network Device Managers (ScienceLogic, Nagios, SolarWinds)
• Other (Datadog, Qualys)

• Database Management:

  Proficiency in working with databases, particularly SQL-based databases, as Flexera tools often require interacting with databases for storing and retrieving information

• ITIL:

  Knowledge of ITIL (Information Technology Infrastructure Library) processes and frameworks is beneficial, as ServiceNow is often utilized for IT service management (ITSM) and IT operations management (ITOM).

• Troubleshooting and Debugging

  : Proficiency in troubleshooting and debugging techniques to identify and resolve issues in ServiceNow configurations, workflows, and scripts.

• Version Control

  : Experience with version control systems like Git to manage and track changes in ServiceNow development.

• Agile Methodology

  : Understanding of Agile development methodologies and practices, as ServiceNow development often involves working in Agile teams and following iterative development processes.

• Communication and Collaboration

  : Strong communication and collaboration skills are essential for effectively working with cross-functional teams, gathering requirements, and collaborating on ServiceNow projects.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 5 years of experience.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Certification Preferred: