IT Analyst

Job Description

What You Will Do As a Wintel Support Specialist at JCI, you will be part of a dynamic team responsible for providing exceptional technical support to our users. Your primary role will involve troubleshooting, diagnosing, and resolving hardware and software issues for Windows environments. How You Will Do It Provide level 1 and 2 end-user support, managing ticket queues and escalating issues as needed. Install, configure, and maintain Windows operating systems and related applications. Assist users with hardware and software troubleshooting via phone, email, or remote access. Document all support interactions and resolutions within the IT service management system. Participate in onboarding new users by setting up and configuring workstations. Assist in the maintenance and inventory of IT hardware and software. Collaborate with other IT team members to improve support processes and user satisfaction. Required 0-1 year of experience in IT support or a related field. Basic understanding of Windows operating systems and common software applications. Strong communication skills and a customer-oriented mindset. Ability to troubleshoot hardware and software issues effectively. Preferred Familiarity with IT service management tools. Basic knowledge of networking concepts. Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus. Join us at JCI and be part of a collaborative and innovative team that values your contributions and supports your professional growth! JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories. Show more Show less