IT Administrator/ IT Admin

Job Title: IT Administrator

Experience: Minimum 2 years

Industry: Software / Technology

Location: Hyderabad

Type: Full-time

Job Summary:

We are looking for an experienced IT Administrator to manage and maintain the IT infrastructure, systems, and services across the organization. The ideal candidate will have a strong background in system administration, automation, virtualization, cloud services, and IT security. They will be responsible for ensuring system performance, data integrity, compliance with internal policies, and supporting end-users effectively.

Key Responsibilities:

• Oversee the management of IT inventory including systems, laptops, accessories, and related hardware components.
• Ensure all systems are maintained in optimal working condition and are updated to the latest stable versions.
• Develop UNIX shell scripts and PowerShell scripts to automate routine tasks and execute database jobs efficiently.
• Monitor and maintain system performance based on business requirements and respond to incidents promptly.
• Maintain biometric devices centrally, ensuring synchronization and uptime.
• Manage user accounts and group policies using Active Directory features.
• Maintain the entire IT infrastructure in compliance with IQA security and infrastructure policies.
• Conduct regular event log analysis to maintain server integrity and detect anomalies.
• Develop and maintain detailed system documentation, including SOPs, backup/recovery procedures, and disaster recovery plans.
• Stay current with emerging technologies and trends and make recommendations for infrastructure improvements.
• Create and update operational procedures for issue resolution, request handling, and system administration.
• Install and configure Microsoft Windows Servers, including performance tuning, patch management, and service pack updates.
• Monitor and maintain network security systems, including firewalls and VPNs.
• Administer and maintain cloud services such as Amazon Web Services (AWS) and Microsoft Azure for deployment, migration, virtualization, backup, and disaster recovery operations.
• Investigate and mitigate security vulnerabilities across various platforms while improving security posture.
• Utilize VM virtualization platforms to manage virtual machines and optimize hardware usage.
• Provide technical support and guidance to end users for hardware, software, and network-related issues.
• Act as a first/second-level support for system incidents and service requests.
• Ensure timely application of patches and updates for OS and critical applications.
• Maintain records of software licenses and ensure compliance.
• Assist in configuring switches, routers, and network access control.
• Administer antivirus, endpoint protection, and DLP (data loss prevention) tools.
• Enforce security baselines across all endpoints.
• Manage IT asset lifecycle from procurement to decommissioning.
• Regularly generate reports on system health, capacity planning, and incidents.
• Understand and contribute to the DevOps lifecycle, particularly in deployment and environment management stages.
• Apply automation techniques using PowerShell and Bash to streamline administrative tasks and reduce manual effort.
• Demonstrate working knowledge of ITIL best practices or other IT service management frameworks to ensure structured and efficient service delivery.

Required Skills & Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field.
• Minimum two years of experience in IT infrastructure/system administration within a software company or tech environment.
• Proficiency in Windows and Linux system administration.
• Experience with virtualization tools such as VMware, Hyper-V, or similar.
• Good knowledge and experience in Monitoring tools like Prometheus, Grafana, Node-Exporter etc.
• Strong scripting skills in PowerShell and Bash.
• Hands-on experience with AWS and/or Azure environments.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Knowledge of security best practices including endpoint protection and patch management.
• Exposure to DevOps processes and tools is an advantage.
• Familiarity with ITIL or other IT service management methodologies.

Preferred Certifications (Optional):

• Cisco Certified Network Associate
• Microsoft Certified: Windows Server Administrator or Azure Fundamentals.