Job
Description
Role Overview: You will be part of the Remediation & Remuneration COE team within the Analytics & Information Management (AIM) global community at Citi. Your primary responsibility will be to manage the analysis of customer remediation issues in the retail consumer bank globally. This includes executing data remediation approaches, assessing the impact of issues, conducting root cause analysis, and supporting audit processes. Key Responsibilities: - Conduct remediation analysis by implementing comprehensive data remediation approaches for customer issues stemming from policy and governance gaps, self-identification, or internal audit findings. - Identify the size of impacted customers and the monetary impact caused by the issues. - Analyze issues and perform root cause analysis using analytical methods. - Support audit processes by tracking implementation plans and providing data evidence and artifacts for audit completion. Qualifications Required: - Proficiency in SAS, SQL, RDBMS, Teradata, Unix, MS Excel, PowerPoint, VBA, Jira, Bitbucket, and Mainframes. - Exposure to Big Data and Python. - Good understanding of banking domain and consumer products such as Retail Banking, Deposit, Loans, Wealth Management, Mortgage, and Insurance. - Knowledge of finance regulations and understanding of retail banking domain (preferred). - Strong analytical and interpersonal skills with the ability to solve complex business problems, present findings to management, perform data analysis and management, generate actionable business insights, and communicate effectively. - Excellent communication and interpersonal skills, good process management skills, and ability to work in teams. - Education Level: Masters or Advanced Degree in Information Technology, Computer Applications, Engineering, or MBA from a premier institute. - Overall experience of 2-5 years with at least 1 year of experience in the banking industry delivering data solutions. - Job Category: Decision Management. - Schedule: Full-time, Regular Local Working Hours (aligned with NAM working hours). - Employee Status: Regular. - Salary Grade: C10.,
