ISC - Demand Management Lead

PURPOSE OF THE JOBIn the frame of Demand Management Program launched in Service Organization ISC (Industrial Services Center) Demand Management Engineer is in charge to support the Demand Management Deployment.To endorse the role of Demand Management Champion for the Industrial Services Center located in Bangalore.

ORGANISATIONOrganisation structure (job belongs to...)APAC/Services/ Services Engineering Center (SEC)

Reports directly to:Services India organization ISC - Industrial Services Center - Domain Manager

Other reporting to:Dotted line reporting : Services Operations Product Line

Direct reports:NANetwork & Links Position title of connected positions / functional report. Internal : SER Ops PL & ISR team & Projects & tenders from every regions WW . External : Suppliers

MAIN RESPONSABILITIESTeam and Activity ManagementTo support the follow up of the progress indicators with the various Pilot Countries and its extention to various Regional Deployment.To identify and alert on possible delays in the program deployment toward the defined roadmapTo support problem solving in case of Deployment roadblock in tools, processes or change management in the targeted countries.To follow up the DM Dashboard evolution of the various countries and support the identification and follow up of improvement actions.Capture feedback from the countries to improve the Demand Management process, tools or deployment techniquesTo support in DM Trainings

OperationsTo ensure progress reporting is updatedTo participate to coordination meeting with the various countries at local and central level ensuring the action tracker is updated.To update internal procedures and support change requests when REX or Roadblok is identifuedTo ensure that the DM reference documents are updated and correctly stored and distributed to guarantee a coherent communication with the Countries

Customer relation- Ensure stakeholder management with the other involved departments : Supply Chain, Industrial, Procurement, Quality, Project Management, Engineering etc.- Ensure good relationship with the countries DM Champions and a supportive attitude.

Process & tools implementation- Apply process and tools as defined by the DM program- Identify improvement on processes and tools to better integrate the end to end- Develop / adapt processes & tools to increase process maturity increase.

KPIs :- Timely update of DM Deployment Dashboard and DM documents

MAIN REQUIRED COMPETENCESEducational RequirementsMandatory:- ExperienceMandatory:- Engineering knowledge in Services, Industrial and/or Supply Chain- Project management basic knowledge- Supply Chain, Procurement, Indistrial , Engineering , Project Management basic knowledge- APSYS , DFQ knowledge- Qlik sense application basic knowledge, SAP basic knowledge, Microsoft applications

Desirable:- Masters degree in engineering- Experience of working in a Service depot or Production environment.- Knowledge and understanding of change management techniques

Competencies & Skills - Process oriented and tools appetite- Familiar with Alstom organization- Good communication and stakeholder management skills- Good presentation skills- Customer orientated- Understanding of Change Management principles- Good analytical skills