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Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services)
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international voice process- US banking/ customer service executive

international voice process- US banking/ customer service executive

Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services)

0 - 5 years

2 - 5 Lacs

mumbai city maharashtra india

Posted:3 days ago| Platform: Foundit logo

Apply

Skills Required

customer service voice customer service voice international bpo banking process

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Salary:

Job Summary:

US Banking Voice Process

international voice support

Key Responsibilities:

Handle inbound and outbound customer calls related to US banking services.
Resolve queries on transactions, accounts, and general banking assistance.
Maintain high accuracy, compliance, and documentation standards.
Deliver superior customer experience while meeting process KPIs.
Work closely with team leads to achieve daily and monthly targets.

Required Candidate Profile:

Education:
Minimum HSC (12th Pass) or Graduate in any stream.
Experience:
Minimum 6 months in
International Voice Process
(preferably US or UK process).
Skills Required:
Excellent verbal and written English communication.
Good listening, comprehension, and problem-solving skills.
Willing to work in
night shifts (US rotational)
.
Immediate joiners preferred.

Shift Details:

US Rotational Shifts (9 Hours including breaks)
5 Days Working | Rotational Weekly Offs

Perks and Benefits:

Salary up to 45,000/month (based on experience)
Performance-based incentives and growth opportunities
Transport facilities as per company policy
Friendly work culture and supportive management

Employment Type:

Full Time, Permanent

Industry Type:

BPO / Call Centre

Functional Area:

Customer Success, Service & Operations

Role Category:

Voice / Blended Process (International)

Role:

Customer Care Executive Voice (US Banking Process)

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