International Voice Process Trainer - Bangalore - GO/JC/170/2025

Job Title: Process Trainer – Voice & Accent (International Voice Process)

Location:

Job Type:

Shift:

Experience Level:

About The Role

Voice and Accent Trainer

international voice processes

4 years of total experience

minimum of 1 year as a process or voice trainer

Key Responsibilities

• Conduct Voice & Accent and International Process Training for new hires and existing employees.
• Evaluate trainees through voice assessments, mock calls, and feedback sessions.
• Drive communication and soft skills improvement initiatives across the team.
• Customize training content based on client process and business needs.
• Track and report training effectiveness and individual progress.
• Collaborate with quality and operations teams to identify skill gaps and address them through targeted sessions.
• Support continuous learning through floor coaching, refresher training, and one-on-one mentoring.
  

Required Skills & Experience

• Minimum 4 years of total experience in international BPO/voice processes.
• At least 1 year of experience as a Voice & Accent/Process Trainer.
• Excellent command over spoken English, including accent clarity, pronunciation, and grammar.
• Hands-on experience in training delivery, assessment, and feedback mechanisms.
• Good interpersonal skills with the ability to motivate and engage trainees.
• Comfortable working in rotational or night shifts as per business requirements.
  

Preferred Qualifications

• Certification in Voice & Accent or Communication Skills (if any)
• Experience in training for US/UK voice processes
• Exposure to customer experience coaching or floor support
  

Skills Required

• INTERNATIONAL VOICE PROCESS
• TRAINER