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IntouchCX
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International Voice Process- Experienced

International Voice Process- Experienced

IntouchCX

1 - 3 years

2 - 4 Lacs

Hyderabad

Posted:3 hours ago| Platform:

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Skills Required

International Voice Process Inbound Voice Process International Call Center Bpo Voice Outbound Process Us Voice Process International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for experienced professionals with strong communication skills to join our International Voice Process team. The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience across global markets (primarily US/UK/Australia).

Key Responsibilities:

Interact with international customers via voice calls (inbound or outbound).
Understand customer needs, provide accurate information, and resolve issues promptly.
Maintain a high level of professionalism and empathy during all interactions.
Meet individual targets and KPIs including call quality, AHT (Average Handling Time), and CSAT (Customer Satisfaction).
Document customer interactions and update CRM systems accordingly.
Collaborate with team leaders and support teams to resolve complex issues.
Follow company policies and compliance standards.

Required Skills & Qualifications:

Minimum 6 months to 3 years of experience in international voice support (US/UK/AU process preferred).
Excellent verbal communication skills in English (neutral accent preferred).
Good interpersonal skills and the ability to handle challenging conversations.
Familiarity with CRM tools and call center systems.
Ability to work in night/rotational shifts, including weekends if required.
Strong problem-solving and active listening skills.
Educational Qualification: Graduate or Undergraduate with relevant experience.

Nice to Have:

Experience in tech support, telecom, BFSI, or e-commerce domains.
Knowledge of basic troubleshooting for technical support roles.
Multilingual abilities (e.g., Spanish/French/German) are a plus.

Compensation & Benefits:

Competitive salary with performance-based incentives.
Health insurance, PF, ESI, and other statutory benefits.

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