Posted:1 week ago|
Platform:
On-site
Full Time
Job Role: International Voice Process
Experience: 6months- 4 years
Job Description:
We are hiring experienced professionals for our International Voice Process team. The ideal candidate will have a strong background in handling global customers, excellent communication skills, and a passion for delivering top-tier service.This is a great opportunity to grow in a dynamic, fast-paced environment and work with a global customer base.
Key Responsibilities:-Handle inbound and outbound calls to assist international customers
-Address customer inquiries, complaints, and technical issues with professionalism-Provide timely and effective solutions, ensuring high customer satisfaction-Maintain call logs and update internal systems with customer information-Meet or exceed defined performance metrics including call quality and resolution time-Escalate complex issues to appropriate departments when necessary
Requirements:
-6 months to 4 years of experience in an International Voice Process (customer support / technical support / telesales)-Excellent verbal communication skills in English-Strong interpersonal and problem-solving abilities-Proficiency in using CRM tools and call handling software-Willingness to work in night shifts or 24/7 rotational shifts
Good to Have:
-Experience supporting customers from the US, UK, or other English-speaking countries-Background in industries like tech support, e-commerce, travel, telecom, or finance-Familiarity with SLA-driven environments
Note: Immediate Joiners required
Job Types: Full-time, Permanent
Pay: ₹250,000.00 - ₹500,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Application Question(s):
Work Location: In person
Speak with the employer
+91 7386528418
IntouchCX
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
0.5 - 3.0 Lacs P.A.
Experience: Not specified
2.25 - 4.5 Lacs P.A.
2.5 - 5.0 Lacs P.A.
Hyderabad, Telangana
2.5 - 5.0 Lacs P.A.
2.5 - 5.0 Lacs P.A.
Hyderabad, Telangana
2.5 - 5.0 Lacs P.A.