International Voice Process Executive

1 - 6 years

12 - 14 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Handle inbound/outbound calls and provide technical/non-technical support to international clients (North America, UK, Canada).
  • Troubleshoot basic issues related to networking and operating systems (OS).
  • Ensure first-call resolution and maintain customer satisfaction.
  • Record, track, and document customer interactions and resolutions accurately.
  • Escalate complex issues to the appropriate teams when necessary.
  • Work effectively in a 24*7 rotational shift environment.

Preferred candidate profile

  • Education:

    B.Tech / B.E. (Mandatory).
  • Experience:

    1.5 3 years of international voice support.
  • Prior experience supporting North America / UK / Canada clients is a must.
  • Excellent communication and interpersonal skills.
  • Flexibility to work in a

    24*7 rotational work structure

    .
  • Knowledge of Networking and Operating Systems (preferred but not mandatory).

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