International Voice Process Executive

1 - 3 years

2 - 4 Lacs

Posted:6 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Process

Key Responsibilities

  • Handle inbound/outbound calls from international customers professionally
  • Provide accurate information and resolve customer queries effectively
  • Maintain high standards of customer satisfaction and service quality
  • Document customer interactions and update records accurately
  • Meet individual and team performance targets (quality, productivity, SLA)
  • Adhere to company policies, processes, and compliance standards

Required Skills & Qualifications

  • 6 months to 3 years of experience in

    International Voice Process

  • Excellent verbal communication skills in English
  • Strong listening, problem-solving, and interpersonal skills
  • Ability to handle customers calmly and professionally
  • Basic computer knowledge and familiarity with CRM tools

Additional Requirements

  • Willingness to work in

    night and graveyard shifts

  • Flexible to work in a 24/7 environment
  • Immediate joiners preferred

Preferred Skills

  • Experience in international BPO/customer support
  • Ability to work in a fast-paced, target-driven environment
  • Strong time management and adaptability

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