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Access Healthcare
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International Voice Process Executive - Customer support Executive

International Voice Process Executive - Customer support Executive

Access Healthcare

1 - 4 years

2 - 5 Lacs

chennai

Posted:1 day ago| Platform:

Apply

Skills Required

us voice process international voice process us calling us process communication skills customer support representation international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

Key Responsibilities:

Handle inbound and outbound customer calls efficiently and professionally.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints and issues promptly, escalating when necessary.
Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
Document all customer interactions accurately in the CRM system.
Meet or exceed individual and team performance targets such as call quality, average handling time, and customer satisfaction.
Adhere to company guidelines and processes to ensure compliance and quality standards.
Continuously improve product knowledge and communication skills.
Work collaboratively with team members and other departments to resolve complex issues.

Preferred candidate profile

Excellent verbal and written communication skills in English (additional languages are a plus).
Prior experience in a customer support or call center environment preferred.
Strong problem-solving abilities and a customer-first mindset.
Candidates have to join within a week
Flexible to work in US shifts.

Perks & Benefits

Two way cab facilities will be provided

Fixed week off on Saturday & Sunday

Medical Insurance

Domestic voice process not recommended

Contact

Vimal - 9791911321 ( Call / Whatsapp )

Talent Acquisition.

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