International Voice Process

Axis Services

1 - 3 years

4 - 6 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

call handling time resolution rate Crm Resolve product Service billing

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle international customer queries via voice calls (inbound/outbound).
Resolve product, service, billing, or technical issues promptly and professionally.
Follow up on customer interactions and ensure resolution.
Maintain accurate documentation of customer interactions using CRM tools.
Meet individual and team KPIs such as call handling time, resolution rate, and customer satisfaction.
Adhere to quality, compliance, and performance standards.
Collaborate with internal departments to escalate or resolve complex cases.

Required Skills & Qualifications:

Education:
Any graduate (Bachelor's degree preferred).
Experience:
03 years in international voice process or customer support. Freshers with excellent communication skills are welcome.
Communication Skills:
Fluent English (neutral or international accent preferred).
Technical Skills:
Basic knowledge of CRM systems and MS Office.
Soft Skills:
Empathy, patience, active listening, and problem-solving ability.
Willingness to work in
night shifts
and
rotational shifts
.

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