International Voice Process Axis Services

1.0 - 3.0 years

4 - 6 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle international customer queries via voice calls (inbound/outbound). Resolve product, service, billing, or technical issues promptly and professionally. Follow up on customer interactions and ensure resolution. Maintain accurate documentation of customer interactions using CRM tools. Meet individual and team KPIs such as call handling time, resolution rate, and customer satisfaction. Adhere to quality, compliance, and performance standards. Collaborate with internal departments to escalate or resolve complex cases. Required Skills & Qualifications: Education: Any graduate (Bachelor's degree preferred). Experience: 03 years in international voice process or customer...

Posted 4 months ago

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International Voice Process - Customer Support Axis Services