International Voice Process and Semi Voice Process in Firstsource

Are you customer service expert with great communication skills then this role is for you

Position: Customer Support Executive

Location: FIRSTSOURCE SOLUTIONS LTD.

3rd floor, Block - Dragon Fly (Last Block).

Brigade Tech Gardens.

Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037.

Shift: UK Rotational

Salary: Competitive salary with performance incentives

Job Overview

We are hiring Customer Support Executives with excellent communication skills to handle international customers via voice, email, and chat support. This role demands clarity in speech, professional written communication, customer empathy, and timely resolution of queries.

Key Responsibilities:

• Handle international customer queries via voice calls, emails, and chat.

• Deliver prompt and accurate solutions for customer concerns related to services, products, orders, or accounts.

• Maintain professional communication standards both verbal and written.

• Ensure high customer satisfaction and manage cases effectively within defined timelines.

• Document all customer interactions in the CRM system accurately.

• Work in alignment with team KPIs like FCR, CSAT, AHT, etc.

Skills & Competencies Required:

• Excellent spoken and written English communication is mandatory.

• Ability to handle difficult customers with patience and professionalism.

• Typing speed of minimum 30 WPM with high accuracy (for chat/email support).

• Strong problem-solving and interpersonal skills.

• Familiarity with email etiquette and structured responses.

• Willingness to work in rotational/night shifts.

Eligibility Criteria:

Candidates with B.Tech, B.E, BSc, or Postgraduate degrees as freshers are not eligible.

Minimum 1 year of experience in customer support (international voice/email/chat). with these domains.

Graduates in BA, BBA, B.Com, BBM, or equivalent with valid experience will be considered.

Perks & Benefits:

• Fixed monthly salary with performance-based incentives.
• Night shift allowance (if applicable).
• Weekly offs and paid leaves.
• Internal growth opportunities.
• Training and development for international communication.

How to Apply:

If you meet the eligibility criteria and have a passion for customer service, share your resume at kanak.kumari@firstsource.com or contact:

HR: Kanak Kumari

Phone no.6361345172

There will be total three rounds of this interview

1st HR Screening

2nd Assessment Round

3rd Operations/Manager Round

Disclaimer: