International Voice Process Agent

We are seeking motivated and customer-focused Call Center Agents to handle international and domestic customer interactions across multiple communication channels such as phone calls, emails, and chat. The role includes providing excellent customer service, handling sales inquiries, resolving complaints, and supporting customers efficiently to ensure high satisfaction levels. Key Responsibilities: Manage large volumes of inbound and outbound calls for both international and domestic customers. Handle customer inquiries, complaints, and requests via phone, email, and chat promptly and professionally. Provide accurate product and service information, assist in order processing, billing, and technical support as needed. Follow established communication scripts while tailoring interactions to fit customer needs. Identify sales opportunities during customer interactions and upsell products/services when appropriate. Document and update customer records and interactions accurately in CRM systems. Escalate unresolved or complex issues to supervisors or relevant departments. Collaborate with cross-functional teams to improve customer experience and service delivery. Maintain knowledge of company products, services, policies, and industry trends. Meet personal and team performance targets related to quality, efficiency, and customer satisfaction. Qualifications and Skills: High school diploma or equivalent; relevant experience or higher education preferred. Proficient communication skills in English; additional languages are an asset for international roles. Experience handling sales and customer service in a call center or BPO environment desirable. Ability to multitask, prioritize, and manage time effectively in a fast-paced setting. Familiarity with CRM software and customer support tools. Strong problem-solving skills and a customer-oriented attitude. Patience, empathy, and professionalism in dealing with diverse customer scenarios. Flexible to work in different shifts and time zones, as required.