INTERNATIONAL VOICE PROCESS

Job Title:

International Voice Process ExecutiveJob SummaryWe are seeking a highly skilled and customer-focused International Voice Process Executive to join our team in Perungudi. The ideal candidate will provide exceptional customer service to international clients via phone, email, or chat, resolving queries and concerns in a timely and professional manner.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chats from international clients
• Provide accurate and timely resolutions to customer queries and concerns
• Utilize knowledge bases, FAQs, and other resources to address customer inquiries
• Escalate complex issues to senior team members or supervisors as needed
• Maintain accurate records of customer interactions using CRM software or other tools
• Collaborate with internal teams, such as sales, marketing, and product development, to resolve customer issues and improve processes
• Stay up-to-date with product knowledge, industry trends, and company policies to provide informed support
• Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and quality scores

Job Details

• Location: Perungudi
• Timings: 8:00 PM - 5:30 AM (night shift)
• Training Period: 7 days
• Training Location: Perungudi office

Requirements

• Fluency in English (written and verbal)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong customer service and conflict resolution skills
• Proficiency in CRM software, Microsoft Office, and other productivity tools
• High school diploma or equivalent required; degree preferred
• 0-2 years of experience in customer service, preferably in an international voice process environment
• Ability to work in a 24/7 environment, including night shifts, weekends, and holidays

Preferred Qualifications

• Experience working with international clients or in a global customer service environment
• Knowledge of foreign languages
• Certification in customer service or a related field (e.g., ICMI, HDI)

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

If you're a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity!

Job Types: Full-time, Fresher

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time

Experience:

• total work: 1 year (Required)

Work Location: In person