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3G HR Services
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International Voice Process

International Voice Process

0 - 4 years

|

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Skills Required

uk process international technical support us process voice process customer support international voice process communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

3GHR Services!!

"International Voice Process"

Role:

Technical Support Representative JD:

To provide best in class Technical support to customers over Phone.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call

Desired Candidate Profile:

Basic networking skills
Ability to work under pressure with high attention to detail
Excellent communication and interpersonal skills
Flexibility to work rotational shifts

Contact:

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