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Home
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Jobs in Hyderabad
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Axis Services
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International Voice & Non-Voice Process

International Voice & Non-Voice Process

Axis Services

0 - 3 years

4 - 7 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

customer calls Crm zendesk Salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Voice Process:

Handle
inbound/outbound international customer calls
.
Provide real-time assistance for issues related to products, orders, services, billing, or tech support.
Escalate unresolved queries to higher support levels if required.
Maintain high standards of call quality, accuracy, and customer satisfaction.

Non-Voice Process:

Respond to
customer emails and chat queries
accurately and efficiently.
Address concerns related to transactions, account issues, or service requests.
Follow internal documentation protocols and update CRM/ticketing tools.
Meet productivity and quality targets for chat/email volumes.

Eligibility Criteria:

Education:
Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
Experience:
02 years (Freshers encouraged to apply)
Communication:
Fluent English (spoken and written)
Neutral accent (for voice process)
Strong grammar and typing skills (for non-voice)
Typing Speed (Non-Voice):
3035 WPM with 90% accuracy
Flexibility:
Comfortable with night shifts and rotational week-offs

Key Skills:

Strong customer service orientation
Ability to multitask (especially in non-voice chat/email queues)
Basic knowledge of CRMs and support platforms (e.g., Zendesk, Salesforce)
Patience, empathy, and problem-solving attitude

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