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0.0 - 5.0 years
3 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
- Assist customers with travel-related issues, refunds, visa queries, and travel advisories. - Provide accurate information on destinations, fares, schedules, and available services. Perks-: - Cab Facility - Health Benefit - Additional OT Required Candidate profile - Strong Communication and interpersonal skills - Ability to resolve booking issues, cancellations, and travel-related problems efficiently. - Comfortable with Rotational shifts (24*7)
Posted 2 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for International Voice - Customer Service - Handle customer inquiries and provide accurate information regarding products/services - Inbound Voice Process - Cab Facility - Health Benefit - Additional Over time pay Required Candidate profile - Experience in voice-based customer support is an added advantage - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate - Only Graduates
Posted 2 weeks ago
1.0 - 4.0 years
2 - 4 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring for sales process/Gurgaon location graduate minimum 1 year exp in sales Salary :25k inhand 6 days working Work from office contact:9643923850 @pallavi
Posted 2 weeks ago
2.0 - 6.0 years
1 - 4 Lacs
Gurugram
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Mega Virtual drive for Customer service: Voice roles (English) on 23rd July 2025 || Gurgaon Note: If you have already been interviewed for the same role within last 7 days then kindly ignore the invite. **Experience in INTERNATIONAL VOICE PROCESS is mandatory. Date: 23rd July 2025 Time: 11:30 AM - 1:30 PM MS Teams Meeting ID: 432 074 914 4892 MS Teams meeting Passcode: FP7TU9bN Location: Gurgaon Experience: 2-6 years (previous exp. in international voice process) Shifts: Flexible with any shift Responsibilities Respond to customer queries and customer's concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Minimum 18 months of relevant experience is required. Preferred qualifications Previous experience in international customer service role Effective probing skills and analyzing /understanding skills You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training **Please keep your E-Aadhar card handy while appearing for interview.
Posted 2 weeks ago
0.0 - 5.0 years
1 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities Handle inbound/outbound calls for international customers with professionalism and courtesy. Provide accurate information regarding products, services, or support. Resolve customer issues, complaints, and queries effectively. Maintain clear communication and ensure customer satisfaction. Achieve daily/weekly/monthly targets and adhere to quality guidelines. Document customer interactions and transactions accurately. Collaborate with team members and supervisors to improve service quality. Stay updated with product knowledge and company policies. Skills and Qualifications: Excellent verbal and written communication skills in English . Good accent and fluency suitable for international clients. Basic computer knowledge and ability to handle CRM software. Problem-solving skills with a positive attitude. Ability to work in shifts, including night shifts if required. Prior experience in voice process or customer service is a plus but not mandatory. Strong interpersonal and listening skills. Training provided to understand company products and services. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Posted 2 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
Kolkata, Mohali, Patna
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformanc Jaipur and Mohali. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 2 weeks ago
0.0 - 5.0 years
4 - 4 Lacs
Prayagraj, Varanasi, Kolkata
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
PROCESS - US INBOUND CUSTOMER SERVICE SHIFT - Grave yard (1:30 am to 10 :30 am) Must have a minimum of 01 year experience in international customer service
Posted 2 weeks ago
0.0 - 4.0 years
4 - 4 Lacs
Bhopal, Chandigarh, Ranchi
Work from Office
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Posted 2 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Noida, Pune
Work from Office
Resolve Inbound International customer queries via calls Identify and assess customers needs to achieve satisfaction Follow communication procedures and policies Handling billing queries Min 6 Months of experience in International BPO Voice process Required Candidate profile Graduate/ UG can apply Both side cabs providing Should have excellent Communication in English Should have Basic computer knowledge Candidates should be willing to work in US shift HR Cl- 84596 70739
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
Hiring for International Process Work Mode: Work From Office Salary: 32K CTC Interested Candidates can WhatsApp their resume 9988265439 KINDLY SHARE RESUME ON GIVEN WHATSPP NUMBER ONLY Skillset Required: Good communication in English Need Technical Experience of troubleshooting Excellent verbal fluency Qualification: Graduate and undergraduate can considered Experience Required: At least one year of experience in international domain + Tech support(Troubleshooting) Experience is Mandatory Both Side Cab available Hiring Zone is 25km from sector 18
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
Hiring for International Process Work Mode: Work From Office Salary: 32K CTC Interested Candidates can WhatsApp their resume 9988265439 KINDLY SHARE RESUME ON GIVEN WHATSPP NUMBER ONLY Skillset Required: Good communication in English Need Technical Experience of troubleshooting Excellent verbal fluency Qualification: Graduate and undergraduate can considered Experience Required: At least one year of experience in international domain + Tech support(Troubleshooting) Experience is Mandatory Both Side Cab available Hiring Zone is 25km from sector 18
Posted 2 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Chennai
Work from Office
Job description We are hiring for Voice/chat Support role ( International Process ) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Week off: 2 days Rotational Week off Looking for immediate joiners/Can join in two weeks time. Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : Provide technical support to customers through various channels such as chat, email, and web chat. Troubleshoot and resolve customer issues related to software products in an efficient manner. Utilize problem-solving skills to identify root causes of problems and implement solutions. Collaborate with internal teams to escalate complex issues when necessary. Maintain accurate records of customer interactions using CRM software. Provide technical support to customers through various channels such as chat, email, and web chat. Please send updated resume : nivya.avinash@movate.com
Posted 2 weeks ago
0.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Greetings From The Job Factory !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: For More Details Call : PAVITHRA T @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in (Please send us a message on WhatsApp in case the numbers are busy). Job Details Process: International Voice Process Work Location: Bangalore Cab Service: 1 way provided CTC Details: Exp UG & Grads - Sal Upto 5.6 to 6LPA Shift Timings: Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with customer support experience) Roles and Responsibilities : Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates with minimum of 12+months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in
Posted 2 weeks ago
0.0 - 2.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Huge Hiring for BPO International Voice Process - Fresher & Experienced Qualification : Fresher - Graduation is mandate (Any Stream is fine) Experienced - +2 is also fine Location: Hyderabad Eligibility Criteria : Min 1+ yr of exp in INTERNATIONAL VOICE Excellent communication skills Package : Fresher : Up to 3 LPA Experienced : Up to 3.4 LPA Perks & Benefits : Rotational shifts (5 days working & 2 Rotational Week offs 2 Way cab Only immediate joiners Relieving letter is mandatory Interested & eligible candidates can reach out through Whats app - 8341982307 HR Bhavana Can refer your friends / colleagues
Posted 2 weeks ago
0.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Greetings From The Job Factory !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in (Please send us a message on WhatsApp in case the numbers are busy). Job Details Process: International Voice Process Work Location: Bangalore Cab Service: 1 way provided CTC Details: Exp UG & Grads - Sal Upto 5.6 to 6LPA Shift Timings: Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with customer support experience) Roles and Responsibilities : Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates with minimum of 12+months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in
Posted 2 weeks ago
1.0 - 6.0 years
2 - 7 Lacs
Gurgaon/ Gurugram
Work from Office
Customer Service (Hiring for International Bpo) Exp: 1+ yrs Upto- 8LPA Good communication location - Gurgaon virtual rounds hybrid profile 5 Days Working Call n Ping- 9821726929 (Ved) Email- ved.imaginators@gmail.com
Posted 2 weeks ago
1.0 - 5.0 years
3 - 3 Lacs
Chennai
Work from Office
*Graduation not mandatory *Arrears accepted *Technical voice *good fluency in english *min 6 months exp into any international voice *Night shift *5days/2days off *2 way cab *sal-3.5lpa *immediate joinee only *chennai call hr-9940812026/8925733223 Required Candidate profile *Domestic voice into telecomm industry with good communication in english also accepted *Any cutomer support or technical voice into international process is must *healthcare experience not accepted
Posted 2 weeks ago
0.0 - 2.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Hiring for Internationa Voice Process || Customer Support Freshers and Experienced both are Eligible UnderGraduates and Graduates both are Eligible Work Locations: All over Hyderabad ( Uppal, hi-tech city, Raidurg , kokapet ) Salary Slabs : Freshers - 2LPA to 4.5LPA Experienced - 4LPA to 5.5 LPA working days: 5 days working and 2 week offs CAB: 2 Way Cab facility Shifts : Rotational Shifts ( Includes night shifts) -- there will be no fixed day shifts Interview mode: Should be flexible for both Virtual and Walk-in --->> For Experienced * Min 6months to 1yr of Experience into Any International Voice or Semi-Voice is Mandatory * Candidates from complete chat background are NOT ELIGIBLE * should have all Experience documents ( Offer Letter, Relieving letter and payslips) * Only Immediate Joiners Required ---->> For Freshers * Undergraduates Package will be 1.8LPA to 2.5LPA * Graduates package will be 2LPA to 4.5LPA * Should have all Educational Documents ( CMMS and PCCs) * should be flexible for Voice process ( International calling) * Should be flexible for night shifts * PERSUING CANDIDATES ARE NOT ELIGIBLE Excellent Verbal and Written Communications in English is mandatory International Calling Experience and Interest is Mandatory Interested and Eligible Candidates Contact at 9100969467 - Suma HR APPLY HERE AND CALL AND MSG TO THE GIVEN NUMBER FOR INTERVIEW SCHEDULES
Posted 2 weeks ago
1.0 - 6.0 years
2 - 5 Lacs
Noida, New Delhi, Delhi / NCR
Work from Office
Tech Sales Associate call/what's app CV 9903044494 Technical Sales/Support Min 1 year relevant exp must Salary upto 55k+ Incentives Location -Noida/Delhi NO OUTSTATIONS/NO REALLOCATION
Posted 2 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Gurugram, Delhi / NCR
Work from Office
Tehnical Support INTERNATIONAL Voice Process Skill-DNS,DHCP,Active Directory,Troubleshooting,O365 1Yr+ Exp inTehnical Support (International Voice Process) PKG Upto-8.4 LPA Loc-Gurgaon NP- Imm Joiner Rashi- 9027310680 or rashibimaginators@gmail.com Required Candidate profile Required Skills- International Voice Process,Technical Support,Service Desk,O-365,Active Directory,Troubleshooting,Technical Helpdesk,DNS,DHCP,APIPA,DORA,Outlook Configuration,IP Address,Ticketing
Posted 2 weeks ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Job Description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation. Job Details: Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details Call HR Kulsum-7026022000 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Navi Mumbai
Work from Office
Roles and Responsibilities Handle customer inquiries via phone calls to resolve their concerns and provide excellent customer service. Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
**"JobShop is Hiring for Multiple Call Center Roles!** - Apply to one company, access jobs with many! Immediate call center openings in Bangalore. - Join the best BPOs with JobShops help and start your journey today. Freshers and experienced pros welcome! Job Details: Process: International Voice Process Work Days: 5 days a week Weekly Offs: 2 rotational days off Shift: Rotational shifts Note: Saturday & Sunday fixed off (for specific processes based on business need) Salary & Benefits: Fresher Take-Home Salary: 21,000/month Experienced Take-Home Salary: Up to 28,000/month Incentives: Performance-based (as applicable) Transport: 2-way cab facility provided within a specific radius Safe and convenient commute options for all employees Eligibility Criteria: Education: Open to Graduates, Undergraduates & Diploma holders Experience: Freshers are welcome Minimum 6 months to 1 year experience in International Voice/Customer Support is a plus Skills: Excellent spoken communication in English Customer handling ability Willingness to work in rotational shifts Interview Rounds: HR Screening VNA (Voice & Accent Assessment) Ops Round For More Details Call HR Arshiya-7026112000 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 years
2 - 3 Lacs
Bengaluru, Mumbai (All Areas)
Work from Office
Role : Customer Service Representative Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process Location : Bangalore,Pune,Mumbai Shifts : US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 5 days a week Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY. Exposure to US contact center preferable Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred • Freshers acceptable For more details Call Sanovar 7975371746 Refer Your Friends
Posted 2 weeks ago
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