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0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Job description Hiring for Voice Bpo UG freshers can apply International & Domestic Voice Immediate joiners only 5 days work 2 week off Cab available call hr devishree : 9008816263 email : devishreethejobfactory@gmail.com
Posted 2 weeks ago
0.0 - 3.0 years
1 - 3 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Interacting with the Customers Offering amazing customer service Maintaining professionalism with customers Collect prompt and accurate customer feedback work directly with customers & provide assistance Call/ WhatsApp HR Ankita 8938995358 Required Candidate profile Excellent English communication Should have good interpersonal skills Immediate joiners only Freshers/UG both can apply *NEXT DAY JOINING*
Posted 2 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for International Voice - Customer Service Here candidate has to give exceptional customer service to the premium customers and resolve their queries over call. - Inbound Voice Process - Cab Facility - Health Benefit - Additional OT Pay Required Candidate profile - Min 6 Months International Voice Experience. - Excellent Communication. - Comfortable with Rotational shifts (24*7) - Open to Relocate - Only Graduates
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Role & responsibilities Role & responsibilities Handling Inbound Calls: Answer incoming calls from customers, responding to questions, providing information, or resolving issues promptly. Understanding Customer Needs: Listen attentively to customers concerns or queries and provide appropriate solutions or support based on their needs. Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided. Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions. Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services. Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the companys products or services to help them make informed decisions. Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels. Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience. Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods. Preferred candidate profile
Posted 2 weeks ago
0.0 - 4.0 years
5 - 5 Lacs
Hyderabad
Work from Office
Job Title : International Voice Support Location : Hitech-city - Night Shifts Job Description : We are looking for dedicated individuals to join our team as International Voice Customer Support Executives with Excellent communication. Eligibility Criteria:- Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English. Ability to work night shifts. Key Responsibilities: Responding promptly to customer inquiries. Troubleshooting and resolving product issues and concerns. Ensuring customer satisfaction and providing professional customer support. Handle international customer calls, emails, and chats with a focus on providing excellent customer service. Resolve customer queries related to products/services offered by the company. Work in an international call center environment with exposure to diverse cultures and time zones. Develop strong communication skills to effectively handle complex customer issues. Meet performance targets set by the organization. Perks and benefits: Performance-based Monthly & quarterly incentives. Health insurance and other benefits. Two-way transportation. If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp or call Keerthana - 6302252792 , Mounika - 8125709164 Contact timings: 11 am to 6 pm (Monday - Saturday)
Posted 2 weeks ago
1.0 - 4.0 years
2 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Job Description Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: UGs with minimum 6 months of exp can apply. 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Salary Compensation - Upto Rs 4.75 LPA Whatsapp / CALL ---- Simran - 9821182647 Mehvish - 96283 73766 Riya - 9628373761 Devika - 9821182647 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes. Not for Candidates pursuing full time Graduation ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##
Posted 2 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Pune
Work from Office
Hiring for Technical Voice support Must have min 2y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 6LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Kolkata
Work from Office
Looking for candidates with 1 year of experience in International BPO. One must have exceptional communication skills in English and should be able to join the team on immediate basis. Required Candidate profile - 1 year of documented work experience in International BPO - Available to join on immediate basis - Comfortable working in rotational shifts
Posted 2 weeks ago
2.0 - 7.0 years
4 - 6 Lacs
Pune
Work from Office
Role:- International Technical Support (voice) Exp- Min 2 Years in international technical voice process Skills: Service Desk, Active Directory, Troubleshooting, Tech support Location: Pune 24/7 US Shifts Contact: divyam@genesishrs.com | 8905344933
Posted 2 weeks ago
1.0 - 5.0 years
1 - 5 Lacs
Gurugram
Remote
*Candidates from Pan India can apply *Positions in International Languages *Able to speak well & understand Nepali along with Excellent english speaking is must *Outstanding verbal & listening skills *Salary upto 45k CTC Barkha @ 8851644223 Required Candidate profile *Any dropout/12th pass/UG and Graduate (Fresher & experienced)can apply *5days working *Permanent work from home *Telephonic Interview *Open to work-rotational shifts * Pan India * 2week offs Perks and benefits Permanent work from home (+ Incentives)
Posted 2 weeks ago
0.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !! Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call Ambika on 9110657487 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Ambika on 9110657487 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call Muska on 9380976296 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Muska on 9380976296 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru
Posted 2 weeks ago
0.0 - 5.0 years
1 - 6 Lacs
Bengaluru
Work from Office
**"One Application, Endless Possibilities in Call Center Jobs!** - JobShop has openings with top BPOs in Bangalore Apply once and get connected to the best. - Freshers and experienced professionals welcome. Start your call center career with the best pay and perks! Job Details: Location: Manyata Tech Park, Bangalore Work Mode: Work From Office Job Role: Process: International Voice Process Qualification: Any Graduate Experience: Minimum 1 year of BPO Experience Salary Package: Up to 38,000/month Monthly Incentives: Up to 2,500 Transport: One-Way Cab Provided Interview Rounds: HR Round AMCAT Assessment Versant Round Operations Round For More Details Call HR Zaan- 6360065418 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
**"Find Your Perfect Call Center Role with JobShop Bangalores Top BPO Jobs!"** - Ready to work with the best? JobShop is here to help! As Indias largest BPO recruitment company, we connect freshers and experienced professionals to leading call center jobs in Bangalore. Get quick placement, a competitive salary, and fantastic growth potential. - With JobShop, you apply once and gain access to multiple roles in the industrys top companies. Why wait? Apply now and join the best in BPO! Job Details: Location: AMR Tech Park, Hosur Road, Honasandra, Bangalore Work Mode: Work from Office Working Days: 5 Days a Week Week Offs: Saturday & Sunday Fixed Off Shifts: Rotational Shifts Salary Details Freshers: 21,000 Take-Home Experienced Candidates: Up to 28,000 Take-Home (Based on relevant BPO experience) Incentives: Performance-based (as per process policy) Transport Facility 2-Way Cab Service within company-defined radius Eligibility Criteria Qualification: Open to both Graduates & Undergraduates Experience: Freshers can apply Prior experience in International Voice Process is a plus Skills Required: Excellent English verbal communication Active listening and customer handling Adaptability to rotational shifts Basic computer & CRM navigation skills Interview Process 1 HR Screening 2 VNA Round 3 Operations Round For More Details Call HR Jo-9110662600 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Job description Greetings From the Job factory !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Contact : HR Swathi @ 9538878907 (Call or Whatsapp ) email id - Swathi@thejobfactory.co.in Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Freshers only Grads /Exp UG & Grads - Sal Upto 6LPA Shift Timings: US Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice * Excellent communication is required Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility For more details Contact : HR Swathi @ 9538878907 (Call or Whatsapp ) email id - Swathi@thejobfactory.co.in
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call Sara on 6360065554 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Sara on 6360065554 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Job description **"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! Job Details: Process: International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! Apply Now & Start Your Career with Falcon - International Voice Process Call HR Neha-7975182408 / 9964080000 or visit jobshop.ai to explore other open positions with us Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Join Indias Largest BPO Recruitment Company! We are hiring for multiple top companies across various exciting roles: Positions Available: International Voice Process Domestic Voice Process International Semi Voice Process Social Media Escalation For More Details Please Call HR Kulsum On 7026022000 or 9964080000 Job Locations & Processes: 1. Manyata Tech Park : International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 2. Whitefield: International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 3. Maratha Halli: International Voice Process & Social Media Processn - 5 LPA 4. Electronic City: International Voice Process & International Non-Voice Process - 5 lPA 5. Bellandur: International Voice Process - 4 LPA 6. Bhartiya City: International Voice Process - 4 LPA Candidate Requirements: Freshers and candidates with at least 6 months of experience in International Voice Process, International Sales, or Client Servicing are welcome. Must be flexible to work in rotational shifts. Excellent communication skills are a must. For More Details Please Call HR Kulsum On 7026022000 or 9964080000
Posted 2 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Job description **"Hiring Now! Call Center Jobs in Bangalore with JobShop!** - Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles. - Freshers can start their career here; experienced candidates can advance theirs. Job Details: Job Details: Role: Customer Support International Voice Process Location: [Only Bangalore] Experience: Freshers & Experienced candidates welcome Shift: Night Shift (includes night shift allowance) Salary & Benefits: Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives Experienced: 25,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives Additional Perks: One-Way Cab Provided for Easy Commute Attractive Incentives Based on Performance Joining Bonus Get rewarded after completing 3 months! Growth Opportunities within the organization Work in a Dynamic, Supportive, and Fun Environment! Who Can Apply? Excellent Communication Skills in English Freshers & Experienced Candidates (Customer Support/International Process Experience Preferred) Willing to Work in Night Shifts Customer-Oriented with a Problem-Solving Attitude Why Join Alorica? Competitive Salary & Perks Performance-Based Growth Opportunities Work with a Leading Global Brand Friendly & Professional Work Culture Limited Openings Available! Don't Miss This Opportunity! Apply Now & Kickstart Your Career with Alorica! For More Details Call HR Shefali-7975181576 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
**"Exciting Call Center Careers Await with JobShop Apply for Multiple Roles Today!"** - JobShop is your trusted gateway to the best call center jobs in Bangalore. With just one application, youll open doors to multiple opportunities across top BPO companies. Whether youre new to the industry or have experience, weve got positions that match your skills and ambitions. - Dont settle for one option when you can explore many with JobShop! Apply today and let us guide you to a successful call center career. Hiring for International Voice Process | Bangalore Process: International Voice Process Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Transport: 1-Way Cab Provided Eligibility: Qualification: Any Graduate Experience: Minimum 1 year of BPO experience required Compensation: Salary: Up to 38,000/month Incentives: Up to 2,500/month based on performance Interview Rounds: HR Round Basic screening and profile check AMCAT Round Aptitude and skill assessment Versant Test Voice and Accent evaluation Operations Round – Final selection round with Ops team Apply Now and join a leading BPO brand with excellent pay, growth, and exposure to global clients! For More Details Call HR Bhuvana-7406034000 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Job description Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Sadaf-6362015960 / 9964080000 Or You Can Also visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Hiring for Technical Voice Freshers with technical background (education) Exp with min 1 year Walk-in Interview 5 days working Rotational shift & Off Excellent communication required Sal - 3L to 5L Call : HR Swathi @ 9538878907 (call or wgatsapp)
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
**"Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! For More Details Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !! Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in
Posted 2 weeks ago
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