International Voice Executive Claims and Telecom Process

MRT Infotech

0 - 5 years

3 - 5 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

international voice process inbound voice process international call center billing international voice international process voice process outbound process claims handling voice support international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Process

Candidates with prior international process experience and strong communication skills are preferred.

Key Responsibilities

Manage inbound and outbound calls with international customers for claims or telecom-related queries.
Accurately log and process claims as per standard operating procedures.
Provide timely and effective resolutions while maintaining a high level of professionalism.
Understand and adhere to process compliance and quality guidelines.
Ensure customer satisfaction through active listening, empathy, and problem-solving.
Meet daily performance metrics, including quality, productivity, and customer experience targets.
Collaborate with internal teams for issue escalation and resolution where required.

Requirements

1 year of experience
in an
International Voice Process
for Telecom Process

Freshers can also apply for Claims process.
Excellent
spoken English
and comprehension skills.
Strong analytical and problem-solving abilities.
Comfortable working in
rotational shifts
and
rotational week-offs
.
Good knowledge of computer systems and multitasking ability.
Work from Office
Bangalore location only.

Benefits

Attractive salary:
3.5 5 LPA (based on experience and last drawn CTC).
Two-way cab facility.
Performance-based incentives and growth opportunities.
Exposure to global work culture and professional development programs.

Kindly mail your updated cv at sunitha@mrtinfotech.com you can whatsapp your cv along at +918095480327

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