International Voice and Chat Support

Technical process Voice - Noida Location -  Excellent Communication Skills, Technical

Knowledge, Graduation is a must, minimum 1 yr and above experience working in a

Voice International Process, Immediate Joiners, US Shift 24/7 shift, mostly night shifts

Educational

Qualification Any Graduate (Technical Field)

Work

Experience For any Graduates, at least 1 year & above experience in International BPO (Technical Support)

JOB

Description

Customer Experience:

Excellent communication skills, verbal and written both

Minimum 1 year & above experience required in a Voice International Process

Must have good thought process

Candidate should be Tech savvy, well versed with Technical Troubleshooting

Should have knowledge of Computer Networking

Investigates and resolves concerns raised by the customer

Engages the resources appropriate for resolving issues.

Ensures that end to end resolution is provided to the customer by coordinating with different teams

Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.

Complete Issue resolution within prescribed timeframes.

Skills and

Ability Should possess good verbal and written communication skills in English.

Should have good comprehensibility and understandability of what customers want.

Should have critical thought process and decision making capability with focus on accuracy.

Personal

Attributes

Should be flexible for all circumstances and be self-driven, motivated and persistent.

Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer

Proficiency

Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of

Telecom basics

Additional

Comments

Candidates should be open to a shift of 24x7. Mostly Night shifts

Both side transportation will be provided as per company policy

Split Week off and Split Week off and Holidays.