International technical support

Hinduja Global Solutions (HGS)

0 years

2 - 3 Lacs

bengaluru

Posted:20 hours ago| Platform:

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Skills Required

excellent communication skills communication skills excellent eng verbal communication strong communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB DESCRIPTON

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Under Graduates/Graduates
Fresher

Desired Skills and Abilities

Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Troubleshooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend customer requirements well.
Good understanding of ISP.

Criteria

Willing to work in Rotational shifts
5 days work/2 rotational weekly offs
Transport facility provided

Desired qualifications:

Desired years of experience:

Ready to Join Immediately!!!

Position:

Willing to work in rotational shifts

5 Days working, 2 Days split off weekly

2-way transportation

Desired Skills and Abilities:

Good communication

Good Analytical Skills

Work Location:

Recruitment process:

1. HR Round

2. SVAR test

3. L1 assessment

4. L2 assessment

5. Ops round

Reach out to HR @Sharon -7204488688

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