International Technical Support (Blended)

DIN Engineering Services (DIN)

2 - 6 years

5 - 6 Lacs

noida

Posted:3 weeks ago| Platform:

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Skills Required

technical voice process us process australian process international call center international tech support international voice international process us voice process international bpo international voice process international calling uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Be part of a 24x7 Grade Service Desk Team.
Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel).
Prioritize customer urgency and issues.
Search and reuse information from internal information repositories.
Log all incidents, requests, and customer interactions into the case management system.
Drive issues through the organization with urgency.
Assess customer sentiment at all stages during communication.
Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism.
Understand the business impact of issues.
Stay calm under stressful conditions while driving issues forward.
Quickly learn and apply new knowledge and concepts. Job Title: Enterprise Service Desk Advisor

Required Qualifications:

B
achelor's degree in a technical discipline (Computer Science, IT, Engineering, etc.
Minimum 2 years of experience in Technical Support, Service Desk, Desktop Support, or similar roles with International client is mandatory.
Proficient in supporting enterprise customers and business-critical environments.
Excellent verbal and written communication skills in English with a neutral accent.
Demonstrated ability to manage a diverse workload in a team-oriented environment.
Hands-on experience with software troubleshooting in Windows and/or macOS.
Familiarity with remote desktop tools and help desk platforms.
Experience supporting or using Adobe products is a strong advantage .

Note : Desktop support , Network engineer and service desk profile are not eligible for this role.

Interested candidate can contact on below mentioned details:

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