International Semi voice process

Axis Services

0 - 5 years

3 - 6 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

TAT CSAT Excellent Written And Verbal Communication Skills zendesk Freshdesk Crm

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Interact with international customers via
chat
,
email
, and
occasional voice calls
.
Resolve queries related to product information, order issues, billing, technical support, etc.
Document each interaction accurately in internal systems or CRMs.
Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution.
Escalate unresolved issues promptly and follow up as needed.
Maintain professionalism, empathy, and quality in all communications.

Eligibility Criteria:

Education:
Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
Experience:
02 years (freshers with strong English skills encouraged to apply)
Typing Speed:
Minimum
3035 WPM with 90%+ accuracy
Communication:
Excellent
written English
(grammar, clarity, tone)
Basic verbal English for handling limited voice interactions

Preferred Skills:

Basic understanding of tools like Zendesk, Freshdesk, or CRM systems
Familiarity with Google Suite/MS Office
Ability to work under pressure and handle multiple chats/emails simultaneously
Flexible to work in night shifts and rotational week-offs

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