International Process

As a Technical Support Specialist in our company located in Indore (M. P.), your role involves providing exceptional technical support through voice and chat to troubleshoot and resolve customer issues related to software and hardware. You will also utilize your API knowledge to address technical inquiries and challenges effectively. Your responsibilities include: - Providing exceptional technical support through voice and chat - Troubleshooting and resolving customer issues related to software and hardware - Utilizing API knowledge to address technical inquiries and challenges - Communicating with customers in a clear, professional, and empathetic manner - Maintaining accurate and up-to-date technical documentation - Collaborating with cross-functional teams for issue resolution and service improvement - Utilizing support tools like Salesforce, Jira, and Zoom for managing customer interactions - Demonstrating strong problem-solving skills and analytical thinking To qualify for this role, you should meet the following requirements: - Minimum 1 year of experience in offshore voice and chat technical support - Solid understanding of basic software/hardware troubleshooting and API concepts - Proficiency in using support tools such as Salesforce, Jira, and Zoom - Strong communication and interpersonal skills with a customer-focused approach - Excellent analytical and problem-solving skills - Strong adaptability and willingness to learn new technologies - Ability to work permanent night shifts If you are looking for an opportunity to utilize your technical skills, provide exceptional support, and collaborate with a dynamic team, we welcome you to apply for this position.,