International Process

Location

Duration :

Key Responsibilities:

• Provide exceptionaltechnicalsupportthrough voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to addresstechnicalinquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-datetechnicaldocumentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilizesupporttools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:

• Minimum 1 year of experience in offshore voice and chattechnicalsupport.
• Solid understanding of basic

  software/hardware troubleshooting

  and API concepts.
• Proficient in usingsupporttools such as

  Salesforce, Jira, and Zoom

  .

• Strong communication

  and interpersonal skills with a customer-focused approach.
• Excellent analytical and problem-solving skills.
• Strong adaptability and a willingness to learn new technologies.
• Ability to work permanent

  night shifts.