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Home
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Jobs in Hyderabad
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Axis Services
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international non voice and voice

international non voice and voice

Axis Services

0 - 3 years

2 - 5 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

Outbound Calls Crm Inbound Calling Communication Skills problem-solving skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Voice Process:

Handle inbound and outbound calls with international customers.
Address queries and provide real-time solutions for services, orders, or technical issues.
Ensure customer satisfaction and adhere to call quality standards.
Maintain accurate records of every customer interaction.

Non-Voice Process:

Respond to customer queries via
email and chat
within defined SLAs.
Resolve concerns related to billing, returns, transactions, or service requests.
Document issue resolution accurately in CRM or ticketing tools.
Meet productivity and quality metrics consistently.

Eligibility Criteria:

Education:
Any graduate (B.Com, B.Sc., B.A., BBA, BCA, etc.)
Experience:
02 years in international voice or non-voice process
Typing Speed (for Non-Voice):
3035 WPM with 90%+ accuracy
Communication Skills:
Excellent spoken English (neutral/US/UK accent) for voice support
Strong written English with good grammar for chat/email support

Other Requirements:

Willingness to work in night shifts and rotational week-offs
Basic computer and internet knowledge
Good interpersonal and problem-solving skills

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