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1.0 - 6.0 years
3 - 5 Lacs
Pune, Bengaluru
Work from Office
Senior Process Executive-international voice process WHO- 5 days working Minimum 1 Year in International Voice Support Graduate (Mandatory) Shifts- 24*7 CTC: Up to 5.75 LPA Location: Bangalore/Pune Notice: Immediate Contact- 9119205824 (HR Sarthak)
Posted 2 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
International Voice Process Experience: 2 Years in International Voice Support Graduates CTC: Up to 7 LPA Location: Bangalore (US Shifts) Work from office Immediate Joiners Only 7742324144
Posted 2 weeks ago
1.0 - 6.0 years
4 - 6 Lacs
Pune, Bengaluru
Work from Office
Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)
Posted 2 weeks ago
4.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Location: Bengaluru, Noida, Mumbai We are WSP - Join us and make your career future ready! In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world. When considering a career move its vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2024 and beyond About the Role: We are seeking a motivated and experienced Social Expert to join our International ESG transactions and strategy advisory team working on international ESG due diligence and ESIA projects for a wide range of financial and industrial clients. We provide Environmental & Social (E&S) Due Diligence (ESDD) often acting as lenders’ Independent E&S Advisor or working with the Project Company to align with the lender’s E&S policies as part of project financing, but we also develop and prepare ESIAs in line with international funder environmental and social standards. The role will build on our excellent track record and expand on our international ESG expertise, helping to provide ESG support, manage, deliver and develop our ESG technical services, win new business, and to effectively respond to ESG strategic advisory and Sustainable Finance driven market opportunities. The job will include involvement in technical and project management aspects of a variety of projects often located in developing countries such as South America, Europe/Far Eastern Europe, Africa, the Middle East, and Asia. Responsibilities The resource will play a key role in Lead the preparation of Social Impact Assessments and other required social documentation, ensuring alignment with international standards, including the World Bank’s Environmental and Social Standards (ESS), IFC guidelines, and other global frameworks. Supporting the development and implementation of environmental and social management systems Technical support to various team members to identify social risks and manage those risks including recommendations to mitigate social risks and optimize project benefits. Providing assistance to clients in meeting international lender standards and advise on international best practice in social performance. Ensure human rights considerations are central to the project’s social planning. Provide expert advice on creating and executing Resettlement Action Plans (RAPs) and livelihood restoration strategies, ensuring they align with international best practices and meet project-specific requirements. Support the design and implementation of stakeholder engagement plans and grievance mechanisms, ensuring continuous and transparent engagement with local communities, authorities, and key stakeholders throughout the project lifecycle. Integrating culturally sensitive strategies to ensure the inclusion of underrepresented groups and marginalized communities. Provide training and capacity-building support to internal teams, contractors, and key stakeholders on topics such as social impact management, human rights, and community relations. Focus on knowledge transfer and skills development in emerging markets, empowering local stakeholders and teams to drive social performance improvement. Building strong working relationships and collaborating widely with WSPs international environmental and ESG due diligence teams to manage and develop service quality. Working with project Associates within countries and regions of operation; Delivery of work through well written and succinct reports and presentations to clients; Preparation of marketing materials and proposals as required. Essential: 8 to 10 years of international experience in consulting roles with focus on social impact assessments, human rights, indigenous peoples, land acquisition, and livelihood restoration. a primary degree in a relevant subject such as Social science, E&S studies, supported by relevant experience commensurate with the role. A secondary/ post-graduate qualification related to the role would be highly desirable. A proven track record of working with international financial institutions (World Bank, IFC, EBRD, ADB and other lender) and applying their social safeguard policies. Extensive experience providing consultancy services on large-scale capital projects, particularly in key sectors such as energy, sustainable finance, mining, and nature-based solutions. Have a deep understanding of international E&S standards, incl. Equator Principles, IFC Performance Standards, EBRD Performance Requirements, World Bank EHS Guidelines. Keeping up to date with the latest developments, regulations and standards in the ESG space; Expert knowledge of social safeguard policies and standards from institutions such as the World Bank, IFC, and other international financial institutions (IFIs). Demonstrated expertise in designing and leading socially innovative solutions that enhance project outcomes and community benefits in emerging markets. A strong consulting background with the ability to independently lead projects and provide strategic advice. Expertise in stakeholder engagement and conflict resolution in multicultural settings. Client focused - client facing, confident communicator and fluent spoken/written English. Excellent written and verbal communication skills and be fully IT literate as you will be required to write and review clear, concise and technically robust reports. Good interpersonal skills with ability for building internal and external relationships and networks; proven ability to confidently deliver to tight timelines and work cross-culturally in an international working environment. Desirable: strong experience in Social sector; strong relationships with international lenders/IFIs; Some Recent ESG Project Commissions Include: ESHS due diligence of mining assets across Eastern Europe ESG Mine tailings assessments, Global ESHS Monitoring of a new roadway in Ghana E&S due diligence of a portfolio of 9 airports in Brazil ESIA development in support of a new high speed rail link in north-western Turkey Gender assessment of a new roadway in Kazakhstan ESG assessment of a Garment factory, Jordan E&S due diligence and construction monitoring of a new wind farm in Northern Macedonia ESIA of a new hydrodam in Tajikistan ESIA of x 2 new CCGTs in Hungary CCGT ESHS operational monitoring, Uzbekistan Management systems design, development and implementation Conducting gap analyses for clients’ alignment to TCFD recommendations, developing actions plans and helping to implement (including for financial services and asset managers/owners). A Typical Week Would Include: 1. Working in an international team, delivering high quality written outputs within agreed time periods Proven communicator, with excellent research and analytical skills Ability to work both independently and in a team environment. Able to work efficiently and effectively managing a number of tasks in parallel Contributing to various types of reports, deliverables and services such as ESG due diligence reports, briefing notes, ESIA reviews, developing supplementary studies, management systems, management plans, ESAPs and training Willingness to travel Apply now and be the future of WSP! #WeAreWSP Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. Please note WSP reserves the right to close the vacancy before the advertised closing date.
Posted 2 weeks ago
10.0 - 12.0 years
16 - 21 Lacs
Bengaluru
Work from Office
Mechanical Engineering with min 12+ years of experience. Must have experience in piping stress analysis for the oil and gas and Power Piping. Proven Canadian/US project experience with min 2-3 projects handled independently. Good communication and ability to lead and guide junior and Assistant engineers to develop a strong team. Eligible for PENg certification.Software skills advanced CAESAR II and Bentley Auto pipe, Nozzle Pro. Hands-on experience at the SME level Must be an independent contributor on the owners' Engineering deliverables.
Posted 2 weeks ago
10.0 - 14.0 years
13 - 18 Lacs
Bengaluru
Work from Office
JOB REQUISITES Role Summary WSP India is currently seeking an Sr. Engineer – Structures for Australia Mining Infrastructure Projects (Materials Handling Infrastructure). They shall be responsible for engineering design of structures in compliance with WSP Engineering and Client Standards. Previous experience in an EPCM environment in the O & G, Power plant, Chemical process plant, Mining processing industry is an asset. A Team player and willing to work collaboratively with a motivated and highly successful team in Australia. The position will be for Bangalore/Noida/Mumbai location. Responsibilities This role is for a Sr. Engineer- structures on mining projects. Prepare foundation, steel, and concrete structure designs in compliance with industry standards. Perform analysis and design using software like Space Gass, STAAD Pro, SACS, Tekla, E3D, or S3D. Solid understanding of Australian Standards (AS) and international codes. Coordinate with other engineering disciplines (piping, mechanical, electrical, instrumentation) for seamless project execution. Prepare civil and structural drawings, specifications, and design calculations. Calculate loads and select structural members based on forces and service demands. Design structural solutions for industrial, commercial, and institutional projects of various sizes with the main focus on industrial projects. Design of shallow and deep foundations, concrete piles, underground concrete vaults and tunnels, and slab reinforcement for a variety of loading conditions. Design of steel structures including building, additions, access platforms including ladder and stair details, trusses, two-legged bents and four-legged support towers. Develop a variety of structural connections including unique connections caused by field interferences. Verify field conditions, constructability of designs, and assist in resolving problems during field construction. Interpreting and designing from a variety of different domestic and foreign structural building design codes. Develop familiarity with WSP standard drawings, specifications, general practices, procedures, Client specific standards. Prepare reports, designs, and drawings. Redline drawings for CAD Designers and review updated submittals for accuracy. Establishing and maintaining effective working relationships with clients, contractors, suppliers and team members. Must complete a high-quality self-check of own work with efficiency. Shall follow internal QC processes. Reporting progress of work assignment to immediate supervisor. Understands the project schedule and budget requirements. Communicate with internal peers and project team and required to answer questions regarding deliverables. Capable of multi-tasking and managing multiple projects with the ability to accurately predict the time required to fulfil the individual scopes of work required. Coordinating with Australian lead offices as per project requirement. Actively participate in the design and provide input to the design team throughout the design process. Provide regular work status updates, including risks or concerns, to Lead Engineer or project manager in AU. Ensure that Health & Safety is embedded into all work practices in line with company policies. Support the company’s approach to sustainability. Be able to communicate in a multi-disciplinary project team. Be willing to learn and be polyvalent. Identify improvements (where possible) to enhance WSP service to clients. Complete accurate timesheets by set deadline. Client / External focus Maintain strong colleague relationships and contribute to the teams’ performance of client satisfaction. Contribute to knowledge sharing in internal and external forums. Remain up to date with market and competitor knowledge. Key Competencies Mandatory Skills We anticipate you will have an interest in the following areas: You will also be computer literate with a reasonable proficiency in MS office suite and Navisworks. Having a thirst for knowledge, cultural awareness, an open mind, and good English (both written and verbal) communication skills are essential, along with the ability to work as part of a team. Coordinating his/her work with other members of the Team. Work competently with minimal supervision or on an individual basis. The candidate must have a valid passport. Key competencies expected are: Collaboration & Teamwork Technical Capability & Delivery Adaptability & Learning Desired Skills Strong preference will be given to candidates with Australian experience Preference will be given to candidates with minimum 10-14 year of experience in a consulting firm in an EPCM environment in the O & G, Power, Mining processing industry is an asset. Preference will be given to candidates with engineering design as well as shop detailing or site experience in steel, concrete structure. Ability to work in a fast-paced environment with strict deadlines. Effective leadership capability, coaching and mentoring skills Ability to work well as part of a team or on an individual basis. Qualifications 10-14 years of experience in structures engineering. Minimum of a bachelor’s degree in civil & preferred master’s degree in civil/structure engineering. Strong organizational, technical, and communication skills. Strong attention to the detail. Familiar with working in a LEAN environment. Experience with projects in Australia, New Zealand would be an advantage. Excellent written and verbal communication skills, in English. P. ENG qualification would be an added advantage.
Posted 2 weeks ago
3.0 - 8.0 years
5 - 8 Lacs
Bengaluru
Hybrid
Preferred candidate profile Should have Minimum 2yrs of EA virtual assistant experience(global experience).* Should have max 30days notice period or currently serving.* Role & responsibilities Excellent oral and written English communication skills. Proficiency with UK accent. Willingness to work UK shifts (1pm-10pm). Hybrid work mode with initial 3-6 months as full-time WFO. Candidates should have received commendations or high ratings for their work efficiency from overseas clients in their current job. 2-9 years of prior experience as a virtual assistant for UK/ Australia/ US clients, managing: Calendars (scheduling meetings, managing conflicts) Travel arrangements (air, rail, cab, hotel bookings) Expense booking for reimbursements Advanced PowerPoint skills Market research skills (P&L checking etc)
Posted 2 weeks ago
1.0 - 6.0 years
0 - 3 Lacs
Bengaluru
Work from Office
SUMMARY Opening for International Customer Support role in Bangalore, salary upto 5.75 lpa Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Job Requirements: Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate fresher with a minimum of 1 year experience in BPO and above can apply. Salary: Fresher Salary: 5.25 lpa Experience Salary: Upto 5.75 lpa Note: Both fresher and experienced candidates can apply for this role. Requirements Excellent English communication skills Open to working in a 24*7 office environment Analytical problem-solving skills Proactive and respectful towards customer's time Good time management skills Benefits Fresher Salary - upto 5.25 lpa Experience salary - upto 5.75 lpa Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.
Posted 2 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Gurugram
Remote
Language Interpreter role * Candidates who are well versed with Urdu Language shall apply only * Outstanding verbal & listening skills in English is must * Freshers are welcomed * Salary upto 4.5Lac PA * 24*7 shifts Barkha @ 8851644223 Required Candidate profile *Any dropout/12th pass/UG and Graduate (Fresher & experienced) both can apply *Work from home *Telephonic Interview *Experienced candidates will have added advantage *2weeks off *Rotational Shifts
Posted 2 weeks ago
0.0 - 5.0 years
0 - 3 Lacs
Kolkata
Work from Office
SUMMARY Opening for fresher and experience for customer support role in a leading KPO company in Kolkata. Job Location: Kolkata (Work from Office) Salary Structure (In-Hand): Freshers: 15k in-hand Experience upto 18k inhand Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience : Freshers & experienced professionals (up to 7+ years) are eligible. Communication Skills: Excellent English communication is mandatory (verbal & written). Benefits Perks & Benefits: Cab Facilities for employees. Sat/Sunfixed off PF/Medical insurance coverage IJP- Internal job promotion opportunity Incentive over and above the salary
Posted 2 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
Bhubaneswar, Ranchi
Work from Office
Amazon Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Blended Process) Process:- Voice Process / Chat Process (Blended Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 2.25 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our partner (Customer Service) Graduate undergraduate with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 2 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Gurgaon/Gurugram
Work from Office
BPO- Hiring For Social Media Blended Process- 5.00 LPA GGN Grad./UG's/ B.E./B.TEch With min.12 Months Exp. in Chat/Voice Process WIth Int'nl BpO Mandate. 5 Days Cabs 24/7 Pls Call- Dipankar@ 9650094552 Work From Office Only No Work From Home
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Hyderabad, Pune, Chennai
Work from Office
We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sangeeta 9176078282 for more info Thanks, Sangeta 9176078282
Posted 2 weeks ago
1.0 - 5.0 years
2 - 5 Lacs
Noida, Gurugram
Work from Office
We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Durga 9884244311 for more info Thanks, Durga 9884244311
Posted 2 weeks ago
0.0 - 4.0 years
2 - 4 Lacs
Pune
Work from Office
Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##
Posted 2 weeks ago
1.0 - 6.0 years
2 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
We are Hiring for International BPO Customer Service - Voice / Chat Blended / Travel Process / Technical Process Location - Gurgaon Salary up to 6 lpa 5 Days Working Rotational Shift Cab Required Candidate profile Graduate / U.G Fresher & Expeirenced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8360251609 HR Anjali - 8290468925 Perks and benefits Good Incentive and Cab Facility
Posted 2 weeks ago
0.0 - 5.0 years
2 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
We are Hiring for International BPO Customer Service - Voice / Chat Blended / Travel Process / Technical Process Location - Gurgaon Salary up to 6 lpa 5 Days Working Rotational Shift Cab Required Candidate profile Graduate / U.G Fresher & Expeirenced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8360251609 HR Anjali - 8290468925 Perks and benefits Good Incentive and Cab Facility
Posted 2 weeks ago
0.0 - 5.0 years
1 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Profile -Customer Service Executive - Voice / Chat / Blended / Travel Support / Tech Support Salary - 18k -45k 5 Days Working Rotational Shift Immediate Joiners Location - Gurgaon Required Candidate profile Graduate / U.G Fresher & Expeirenced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8360251609 HR Anjali - 8290468925
Posted 2 weeks ago
2.0 - 6.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Greetings from Tech Mahindra! Role: Recognition Administrator - U2 (Fulltime/Permanent) NOTE: As per Tech Mahindra the designation on papers will be "Sr. Associate Analyst BPS/U2 Location: Hi-Tech city , Hyderabad, Telangana EXP: 1.8Y till 5Y Payroll: Tech Mahindra Client: Publishing house from UK (800 years old brand) Shift: 12PM till 9:30PM (2 way free transport will be provided with in the radius of 30Kms) Work More: WFO (5 Day working/Fixed week offs on Sat & Sun) KEY ACCOUNTABILITIES: Operational support (75%) Data administration: adding new/amending recognition data (from sources like Zendesk or the Results Verification Service) to Salesforce, following established work processes and implementing recognition projects. This will include liaising with external institutions and internal Recognition Managers to ensure data is accurate, up to date and recorded within set timeframes. Provide responses to standard Recognition Helpdesk enquiries from recognising organisations, customers and learners. Budget - process payments as requested by raising and tracking Purchase Orders, ensuring they are paid on time. Keep clear and up-to-date records of all activity and expenditure. Budget - setting up new vendors and/or suppliers on Ironclad and OneTrust. Desk research as required, including annual competitor recognition tracker which gathers information from around 150 university websites. Make updates to the Recognition Sharepoint Hub as required and supporting preparation of internal communications. Support the Senior Recognition Operations Manager as required. Administrative support (25%) Servicing Team meetings (including setting up, agenda planning and managing actions for: project/workstream meetings, regular all team meetings, annual f2f summit). Arrange internal and external meetings/room bookings and in-house catering for internal events and customer visits. Manage travel arrangements for visits and events when required, for example, booking taxis, flights or accommodation. Support production of recognition presentations for internal and external audiences. Required Skills: Need someone with exceptional communication skills and must have experience in managing stakeholders from the UK or US or from any native english speaking country. Need someone who can work on excel reports (Example: Tables, Graphs, Basic formulas etc/No need of advance excel) Need graduation in any field. Interested candidates can share their CV at TK00926069@techmahindra.com or can text on my whatsapp: 7816041232. Regards, Dheeraj Kumar
Posted 2 weeks ago
8.0 - 13.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Role: Associate Manager - International Voice and Chat Process Experience Required: 8-12 years Location: Bengaluru Work Mode: Work from Office Industry: Telecom Educational Qualification: Graduate degree Night Shift
Posted 2 weeks ago
2.0 - 7.0 years
1 - 3 Lacs
Perinthalmanna
Work from Office
Responsibilities: * Manage travel bookings from start to finish * Collaborate with tour operators on itineraries & pricing * Meet sales targets through effective communication * Sell travel packages via phone/email Sales incentives Performance bonus
Posted 2 weeks ago
1.0 - 5.0 years
3 - 5 Lacs
Pune
Work from Office
Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended / Chat Process in Pune Location JOB DESCRIPTION Biggest MNC in India-- PUNE Need Excellent English Communication Need Immediate Joiners International Voice Process(Hinjewadi) ELIGIBLE-- GRADUATES SALARY UPTO RS 4.9 LPA MINIMUM 6 MONTHS OF EXPERIENCE NEEDED 5 DAYS WORKING-- 2 WEEK OFFS BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS International Non -Voice Process(Hinjewadi) ELIGIBLE-- GRADUATES SALARY UPTO RS 4.8 LPA MINIMUM 6 MONTHS OF EXPERIENCE NEEDED 5 DAYS WORKING-- 2 WEEK OFFS BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS Other Location in Pune that is Yerwada is available For International Customer Service Salary Upto 5 Lpa Need Min 6 months Exp in International Process. ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Vanshika- 9628373762 Areesha- 9628373763 Divya 9821182650 Reba-9628373764 Thanks & Regards, Vanshika HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES
Posted 2 weeks ago
1.0 - 6.0 years
5 - 9 Lacs
Gurugram
Work from Office
Hiring for Customer Service (event management process) 5 days working 2 rotational off need grad plus 1 years exp in top International bpo(voice process) need good communication skill locational Gurugram Age max 29 us shift Amit gandhi 9910877518
Posted 2 weeks ago
0.0 - 5.0 years
3 - 5 Lacs
Mohali, Chandigarh
Work from Office
WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. Qualification: Graduates and Undergraduates eligible (Full time Degree students not eligible only distance course students) Experience: Freshers Eligible Salary - 35K Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: *Eshu 7898290899 Yo u can share your resume in WhatsApp on the above numbers with Subject International Voice for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Eshu 7898290899 KVC CONSULTANTS LTD
Posted 2 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Gurgaon/Gurugram
Work from Office
BPO- Hiring For Social Media Blended Process- 5.00 LPA GGN Grad./UG's/ B.E./B.TEch With min.12 Months Exp. in Chat/Voice Process WIth Int'nl BpO Mandate. 5 Days Cabs 24/7 Pls Call- Dipankar@ 9650094552 Work From Office Only No Work From Home
Posted 2 weeks ago
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