Contact Center Specialist(Customer Support)

1 - 6 years

5 - 7 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role Overview :

Key Responsibilities:

- Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
- Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals - Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system - Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities

Required Qualifications

  • - Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline
    - Minimum 1-3 years of relevant work experience- Strong written and spoken communication skills - Ability to explain complex policies or concepts in time bound manner- Excellent customer service skills- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Selection Process:

  1. HR Screening
  2. 2 Business Round
  3. Offer Discussion

To apply email your resume on- pragati.priya@careernet.in or call or Whats app on-95611595418

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