International Customer Support Executive

1 years

2 - 3 Lacs

Posted:5 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Description

Key Responsibilities:

  • Handle incoming customer queries via phone, email, or chat.
  • Resolve customer complaints efficiently and provide accurate information.
  • Maintain records of customer interactions in CRM.
  • Escalate unresolved issues to the appropriate departments.
  • Ensure high levels of customer satisfaction.
  • Meet performance targets including response time, resolution rate, and customer feedback scores.

Requirements:

  • Minimum qualification: Graduate/Undergraduate (as per company requirement).
  • Prior experience in customer support (preferred but not mandatory for fresher roles).
  • Excellent verbal and written communication skills in English.
  • Strong listening and problem-solving skills.
  • Ability to multitask and work under pressure.
  • Comfortable with rotational shifts .

Perks & Benefits:

  • Competitive salary and incentives.
  • Health insurance and other benefits.
  • Paid training.
  • Career growth opportunities within the organization.

Job Types: Fresher, Contractual / Temporary
Contract length: 4 months

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are u comfrortable with contractual job ?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Bangalore, Karnataka (Preferred)

Work Location: In person

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