International Customer Support Executive

Job Title: International Customer Support Executive

Location: Noida
Work Mode: Work from Office
Shift Timing: Rotational shifts (including night shifts) / 24x7 support environment

Job Responsibilities:

• Handle inbound & outbound calls, emails, and chats from international customers.
• Provide accurate information and resolve customer queries related to products, services, and policies.
• Troubleshoot technical or non-technical issues efficiently.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document customer interactions and update CRM systems.
• Escalate unresolved issues to the appropriate internal teams.
• Ensure first-call resolution (FCR) and meet customer satisfaction (CSAT) targets.
• Adhere to process compliance, quality standards, and service level agreements (SLAs).

Key Skills & Requirements:

• Graduate / Undergraduate (any stream) – Freshers or experienced candidates can apply.
• Excellent communication skills in English (verbal & written).
• Strong problem-solving and interpersonal skills.
• Comfortable with rotational shifts & offs (24/7 work environment).
• Basic knowledge of MS Office & CRM tools is an advantage.
• Prior experience in international voice/non-voice process will be preferred.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

• Are u comfortable with noida sec 135 location ?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Noida, Uttar Pradesh (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person