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International Customer Care Executive

International Customer Care Executive

Backfill Human Resources

0 - 4 years

1 - 4 Lacs

Navi Mumbai Pune Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

Uk Voice Process Fluent English Us Voice Process International Voice Process International BPO Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

This is a contract position for 6 Months.

Payroll Org- Teamlease Digital

Location- Bangalore, Pune, Mumbai

Fresher- 25000

3months- 6 months- 28000

7 months- 2years- 30000 to 40000 (depending on last CTC)

Overall, Purpose of Job

Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self-service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimize customer complaints and escalations by providing exceptional service and call control

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