International Chat Support

Spino Technologies

1 - 3 years

0 - 3 Lacs

hyderabad

Posted:19 hours ago| Platform:

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Skills Required

customer support international chat support technical chat support non-voice process chat process email support customer service live chat typing speed written communication international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Roles & Responsibilities

Handle customer queries through live chat and email in a professional and timely manner.
Provide accurate information and solutions related to products, services, and technical issues.
Maintain high standards of written communication, ensuring clarity, grammar, and tone.
Resolve customer complaints and escalate unresolved issues to the appropriate department.
Achieve performance metrics such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT).
Use CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk) for query management and tracking.
Collaborate with internal teams to provide seamless customer service.
Maintain customer confidentiality and adhere to data security policies.
Stay updated with process knowledge, product updates, and standard operating procedures.
Work in rotational shifts (US/UK time zones) and deliver excellent customer experience in an international environment.

Preferred candidate profile

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