International Chat Support

Customer Service Agent (Chat)

Job Profile-

Experience

Shift Timing-

Salary

• You will be responsible for handling inbound customer queries (inc. billing, rate plans, service
• activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.
• Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.
• Take end to end ownership of the customers issue and follow through commitments.
• Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.
• Use simple language which is clearly understood by the customer.
• Adhere to work schedule & thereby contributing to operational efficiencies.
• Meet & maintain work ethics in congruence with organizational compliance.
• Deliver consistently, maintaining warm & professional relationships.
• Deliver on efficiencies & commercial targets

Skills & Competency Requirement

• Excellent communication skills, written and verbal
• Listening skills - being attentive, patient and listening without interrupting
• Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles
• Being persuasive and diligent
• Achievement Orientation. Takes responsibility and stays focused on self-performance
• Ability to work within a team and build relationships with customers and team members
• Listens and responds appropriately to other team members ideas
• Problem Solving Skills. Build a logical approach to address problems.
• Basic levels of computer proficiency
• Working knowledge of MS Office applications like Word & Excel
• Experience of working in live chat processes or customer services or Telecoms industry (Mandatory)
• Experience with Upselling / Proactive Sales on live chat (Mandatory)

Please Note

Thanks

Regards,

Shreya HR Team (Cocentrus)