International chat process

IntouchCX

1 - 3 years

2 - 3 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

blended process chat chat support international chat process chat process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Support via Chat:
Handle inbound chat queries from international customers.
Provide accurate information about products, services, orders, refunds, or technical issues.
Ensure prompt and professional responses.
Typing and Communication:
Maintain a typing speed of at least
35 Words Per Minute (WPM)
with good accuracy.
Communicate clearly and grammatically in English.
Use pre-approved scripts or customize responses based on the situation.
Problem Solving:
Understand the customers concern and offer a suitable solution.
Escalate complex issues to seniors or relevant departments when needed.
Compliance & Quality:
Follow company policies and procedures.
Meet KPIs like response time, resolution rate, CSAT (Customer Satisfaction Score), etc.
Shift Flexibility:
Work in rotational shifts, especially night shifts due to international time zones.
Adhere to break schedules and login/logout times.

Skills Required:

Typing Speed:
Minimum 35 WPM
, preferably with high accuracy (90%+).
Excellent written English (grammar, spelling, tone).
Familiarity with computers, web browsers, and chat software (e.g., Zendesk, LiveChat).

Preferred candidate profile

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