International Callers (U.K Process)

Job Description

Job Title: International Caller – U.K. Process Company: Zouma Consulting Services Location: Mohali, Punjab Employment Type: Full-Time Shift Timing: U.K. Shift (1:30 PM – 10:30 PM IST) Experience Required: 1–3 Years (Freshers with excellent communication skills are welcome) About the Role: Zouma Consulting Services is looking for dynamic and confident International Callers to join our growing U.K. operations team. This role involves outbound and inbound calling to assist with client coordination, appointment setting, verification calls, and process follow-ups for U.K.-based clients. Key Responsibilities: Make outbound calls to clients in the U.K. for appointment scheduling, confirmations, or follow-ups. Handle inbound queries professionally and route them appropriately. Communicate clearly and effectively in English, maintaining a high level of customer service. Maintain call logs, update CRM systems, and document client interactions. Follow up on open cases and ensure resolution within the required timelines. Adhere to company policies, data protection norms, and quality standards. Required Skills & Qualifications: Excellent verbal communication skills in English. Strong interpersonal and listening skills. Ability to handle calls with professionalism and empathy. Basic knowledge of MS Office and familiarity with CRM tools (preferred). Ability to work in a fast-paced, target-driven environment. Minimum qualification: Graduate or pursuing final year. Preferred Profile: Prior experience in international BPO or voice process (U.K. or U.S. shift) is an advantage. Comfortable working in U.K. shift timings. Team player with a positive attitude and willingness to learn. What We Offer: Competitive salary with performance incentives. Professional work environment with international exposure. On-the-job training and growth opportunities. Supportive leadership and transparent work culture. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Rotational shift Language: Hindi (Preferred) English (Required) Work Location: In person